Hirotec Technical Services – Newington NSWAre you a confident communicator who enjoys supporting customers and keeping things running smoothly behind the scenes?
We're looking for a Customer Service Scheduler to join our team and play a key role in delivering reliable, professional service to our clients.This role is ideal for someone who thrives in a fast‐paced customer service environment, enjoys coordinating multiple stakeholders, and takes pride in clear, timely communication.About HirotecHirotec is a progressive and innovative leader in the provision of technical facilities services to the commercial and industrial sectors.
Operating for 50 years across Australia, Hirotec has core operations in the delivery of Fire & Essential Services, HVACand Electrical services.Are you a confident communicator who enjoys supporting customers and keeping things running smoothly behind the scenes?
We're looking for a Customer Service Scheduler to join our team and play a key role in delivering reliable, professional service to our clients.This role is ideal for someone who thrives in a fast‐paced customer service setting, enjoys coordinating multiple stakeholders, and takes pride in clear, timely communication.About HirotecHirotec is a progressive and innovative leader in the provision of technical facilities services to the commercial and industrial sectors.
Operating for 50 years across Australia, Hirotec has core operations in the delivery of Fire & Essential Services, HVACand Electrical services.About the RoleAs our Customer Service Scheduler, you'll be the central point of contact between customers, technicians, subcontractors, and internal teams.
Your focus will be on supporting customers, managing service bookings, and ensuring jobs are scheduled, communicated,



and followed through efficiently.You'll handle a mix of reactive and planned work and will be critical in maintaining strong customer relationships and meeting service level commitments.Key ResponsibilitiesCustomer Support & CommunicationRespond to all customer phone calls and emails in a professional and timely mannerAct as the first point of contact for scheduling enquiries and service updatesManage client and job portals, ensuring information is accurate and up to dateLiaise closely with Account Managers to support customer requirementsEscalate issues when required and manage urgent requests with confidenceMaintain an excellent phone manner and customer‐focused approach at all timesScheduling & CoordinationSchedule reactive and planned jobs for internal techniciansCoordinate site bookings and technician availabilityFollow up technicians to confirm attendance and job completionMonitor SLAs and manage extension requests where requiredRisk, Work Order & Performance SupportMonitor at‐risk jobs and take action to prevent service failuresManage work order follow‐ups and missing documentationRequest required job information prior to invoicingSubcontractor SupportSchedule subcontractor jobs and reactive eventsManage purchase orders and subcontractor call closuresSupport ongoing subcontractor performance managementWhat You'll BringEssentialPrevious experience in customer service, scheduling, or administrationExcellent communication skills and a qualified phone mannerStrong organisational skills and attention to detailAbility to manage competing priorities and deadlinesConfidence working with scheduling systems and Microsoft OfficeDesirableExperience in HVAC, Fire Services, facilities, or technical servicesExperience using Pronto or similar ERP systemsExperience working in a team‐based service environmentWhy Join Us?
Supportive team and positive workplace cultureCustomer‐focused role with variety and responsibilityOpportunity to develop within a growing services businessStable full‐time position based in Newington, NSW1 day work from homePlease note: Extended hours may be required during peak periods.Hirotec is proud to be an Equal Opportunity Company and an Aff...
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📌 Customer Service Scheduler (New South Wales)
🏢 Hirotec Technical Services
📍 New South Wales