About UsAalto is a clinically supervised clear aligner platform, partnering with dental practices across Australia, Current Zealand, and the US to give patients a straighter smile, backed by real orthodontist oversight every step of the way.
We're a fast-growing, founder-led team on a mission to make orthodontic care more accessible, without compromising on clinical quality.We're on the hunt for two Customer Service and Administration Superstars to join our Coolum Beach team.Who You AreYou're a proactive worker who thrives in a fast-paced environment, this one's for you.
This role is all about our customers and the experience they have throughout treatment.
You bring energy, organisation, and a genuine drive for self-growth, and you're excited by the endless career opportunities that come with growing alongside us.You're:Outstanding on the phone and confident with customersHighly organised, with an eye for detailA natural problem-solver who stays calm under pressureA team player who's always willing to learnThe Role,



In a NutshellReplying to customer emails dailyChecking in with customers over the phoneMaking sure every customer has an incredible experienceFollowing up on daily tasks in Pipedrive relating to the customer's journeyProcessing orders through the Humm platform and ShopifyOrganising aligners ready for shipmentBooking patients into their in-clinic appointments and ensuring reminders are sentCollecting impressions and forwarding them to the scanning teamOrdering team groceriesOrganising activity daysThis is a full time position based at our warehouse in Coolum Beach.The PerksBe part of an incredible team (if we do say so ourselves)A positive environment that encourages ongoing learning and growth opportunities for the right individuals4-day work week, split over 5 days (1 day finish at 12pm, friday finish at 2pm)Activities day — last Friday of every monthThe Non-NegotiablesMedium–strong skills with Gmail / Google DriveConfidence in creating an incredible customer experienceA positive team playerWillingness to learn and develop your skills
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📌 Customer Service & Administration Superstar (Queensland)
🏢 Aalto
📍 Queensland