$130,000 - $150,000 a yearContract13d ago , from Flight Centre Travel GroupDrive strategic investments, influence ROI, and shape portfolio performance as our Commercial Manager in this 9-month fixed-term contract opportunity.Reporting to the Global Brand CFO, this is an exciting opportunity for an experienced commercial finance professional to partner with our Global Customer Engagement Leader and play a key role in delivering strategic initiatives across Customer Success, Global Call Centre, Productive Ops and AI.
You'll act as a trusted business partner, transforming complex data into meaningful commercial insights that help leaders understand performance, identify opportunities and make better decisions.
Working across a diverse portfolio of projects, you'll connect investment decisions to Brand strategic objectives, build compelling business cases, and translate programme activity into tangible financial outcomes.
This role combines commercial finance expertise, investment governance, strategic thinking and stakeholder partnership to drive accountability, productivity improvements and business growth.Day to day you will...Build investment proposals and business cases for projects requiring executive approval, ensuring alignment to Brand strategic objectivesPartner with Customer Engagement leaders to develop the commercial and analytical narrative underpinning strategic initiatives and investment decisionsTranslate programme activity into measurable financial outcomes, commercial value and actionable insightsSurface customer trends and productivity insights across Customer Success, Global Call Centre, Productive Ops and AI functionsPrioritise the Customer Experience and Product Operations project portfolio against Brand strategic objectives and funding requirementsMonitor project investment performance,



validate ROI assumptions and track spend against approved budgets and targetsDeliver commercial insights that help leaders understand performance, identify opportunities, manage risks and make informed decisionsSupport annual budgeting and forecasting processes across technology, resourcing and strategic initiativesBuild strong cross-functional partnerships across Finance, Marketing, Product and Customer Engagement teams globallyContribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thriveYou'll be perfect if you have...CPA or CA qualified5+ years' experience in commercial finance, business analysis or commercial managementProven experience developing business cases, ROI frameworks and investment proposalsStrong financial modelling capability and advanced Excel skillsDemonstrated experience supporting strategic decision-making through commercial insights and analysisStrong analytical mindset with the ability to interpret data and identify actionable opportunitiesPortfolio financial governance, budgeting and forecasting experienceExcellent communication, stakeholder management and collaboration skillsTravel or retail industry experience is advantageousDegree in Business, Economics or a related disciplineWhat you will Enjoy:Salary: $130k–$150k + super, depending on experience (pro-rated for the fixed-term contract).
Culture:



you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work® Australia New Zealand Pty LtdOur People: FCTG is an Equal Chance Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilityDevelopment:Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languagesExclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from withinCorporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gymMental Health:Support and Employee Assistance Program for staff and familySocial:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in ****)Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability:The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environmentBe part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave#LI-BC1#LI-Onsite
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📌 Commercial Manager - South Bank, Qld (Brisbane)
🏢 Finance, Procurement, Legal, Privacy, Property
📍 Brisbane