If you're someone who enjoys helping people plan their stay and takes pride in getting the details right, this could be a great fit.We're working with a well-established hospitality group that focuses on delivering smooth, memorable guest experiences across a portfolio of quality properties.
Their reservations team plays a key role in shaping that experience from the very first interaction.What you'll be doingHandling guest enquiries via phone and email in a friendly and professional wayTurning enquiries into confirmed bookings through robust communication and rapportManaging reservations from initial enquiry through to arrivalMaking sure all booking details are accurate and clearly communicatedWorking closely with internal teams to ensure a seamless guest experienceKeeping systems and records updated and organisedWhat we're looking forConfident communicator (both written and verbal)Someone who genuinely enjoys working with peopleStrong attention to detail and ability to stay organisedA proactive approach - you don't wait to be told what to doPrevious experience in reservations, front office, or hospitality is idealExperience with booking or property management systems is a bonusWhat's in it for youSupportive and down-to-earth team environmentOpportunity to grow within a respected hospitality groupOngoing recognition for your work and resultsA role where you can actually make an impact on guest experiencesWork Days: Thursday to Monday you would be working weekends and public holidays.
If this is the case, the salary will be annualised.
Also open to looking at candidates that are willing to work every second weekend or other arrangements.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
#J-*****-Ljbffr