Communications Manager (9-month Parental Leave Contract)The Cheesecake Shop is looking for a Communications Manager to join our marketing team on a 9-month fixed-term contract, covering parental leave.
This is a fantastic opportunity to step into a hands-on, high-impact role at one of Australia and New Zealand's most loved bakery franchise brands, working across corporate communications, PR, and internal comms for a network of 260+ stores across Australia and New Zealand.Reporting to the CMO, you'll be the voice behind how we tell our story: to media, to our franchise community, and to our people.This role is a great fit for someone ready to step into their first people-management position.
You'll oversee our social media and customer care functions, with two direct reports, and get genuine ownership and autonomy, with support from an experienced marketing leadership team behind you.What you'll be doingLeading external communications and media relations, including press releases, media enquiries, and reactive commsDeveloping and executing PR strategies to support brand campaigns, NPD launches, and company milestonesManaging internal communications to keep our franchise network informed, aligned, and engagedActing as a key point of contact for corporate messaging, statements, and crisis/issues management as neededPartnering closely with brand, digital, and franchise marketing teams to ensure consistent messaging across all channelsManaging key partnerships and influencer outreach, including our Make-A-Wish partnership,



to build brand affinity and community goodwillSupporting executive communications, including talking points and briefing documentsManaging relationships with PR/media agency partnersLeading and mentoring two direct reports across social media and customer care, with guidance and support provided as you grow into the people‐leadership side of the roleWhat you'll bring4+ years' experience in communications, PR, or corporate affairs, ideally in retail, FMCG, franchise, or hospitalityStrong writing skills with the ability to adapt tone across media, internal, and executive audiencesExperience managing media relationships and reactive/crisis communicationsConfidence working autonomously and hitting the ground running in a fast-paced environmentEnthusiasm to step into management for the first time.
We'll support you with coaching and mentoring along the wayA team-oriented style; you'll be working closely with a tight-knit marketing teamWhy Choose The Cheesecake Shop?
A genuinely loved brand with a warm, values-driven culture.A varied and stimulating role.
No two weeks are the same.A close-knit marketing team where your work has real visibility and impact.Hybrid working with 2 days work from home per week.Flexible working arrangements and a collaborative, low-ego environment.Employee cake perks.
Obviously.The Cheesecake Shop is an equal-opportunity employer and welcomes applicants from all backgrounds.
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📌 Communications Manager (9-Month Parental Leave Contract) (New South Wales)
🏢 The Cheesecake Shop
📍 New South Wales