We are looking for an experienced Microsoft 365 Administrator to join our Technology Hub and support the secure,consistentand effective management of Microsoft 365 services across Climate Friendly.
This role is central to ensuring our digital workplace platforms are well governed,reliableand set up to support our people as we continue to grow.
About the Role
Reporting to the Senior Service Delivery Manager, the Microsoft 365 Administrator plays a key role in keeping Climate Friendly's Microsoft 365 environment secure,reliableand well governed.
You will provide senior-level administration, Tier 3 support, escalationmanagementand continuous improvement across core Microsoft 365 services, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Entra ID, Purview and related security and compliance services.
You will help ensure our Microsoft 365 services are managed consistently, with the right controls, documentation, lifecycleprocessesand service management practices in place.
Working closely with internal teams, Security Operations, our Microsoft CSPpartnerand Microsoft support, you will resolve complex issues, improve platformperformanceandprovidepractical guidance on Microsoft 365 usage,governanceand operational standards.
KeyResponsibilities
Administer core Microsoft 365 workloads, including Exchange Online, SharePoint Online, Microsoft Teams, OneDrive, Microsoft 365Groupsand related collaboration services.
Provide Tier 3 support for complex Microsoft 365 incidents,requestsand escalations, including escalation to the Microsoft CSP partner or Microsoft support whererequired.
Administer Entra ID identity lifecycle and access controls, including users, groups, roles, MFA, Conditional Access, RBAC, Privileged Identity Management and governed access across Microsoft 365 services.
Administer Microsoft Purview capabilities, including retention policies, sensitivity labels, DLP, eDiscovery support and information protection controls.
Support Microsoft Defender, Microsoft 365 security operations and Copilot readiness, including enablement, access governance,permissionhygieneand operational controls.




Manage Microsoft 365licenceassignment processes, including group-based licensing and ensuring users are not assignedlicencesdirectly outside approved processes.
Maintain platform documentation, operational procedures, supportguidesand runbooks.
Monitor Microsoft 365 service health, platform changes, messagecentreupdatesand operational risks.
Support Microsoft 365 change, incident,problemand request management processes.
Drive continuous improvement across administration, governance, automation, supportprocessesand user experience.
Provide guidance to internal teams on Microsoft 365 platform usage,governanceand operational standards.
Escalate architecture, securitystrategyand major design decisions to theappropriate technicalauthority.
AboutYou
5+ years' experience administering Microsoft 365 services in a business or enterprise environment.
Robust administration experience across Exchange Online, SharePoint Online, Microsoft Teams,OneDriveand Microsoft 365 Groups.
Strong understanding of Entra ID, identity lifecycle management, RBAC, MFA, Conditional Access concepts and privileged access management.
Experience administering Microsoft Purview capabilities including retention, sensitivity labels, DLP, eDiscovery and information protection.
Experience supporting Microsoft 365 security controls, Defender capabilities, auditlogsand compliance-related operational processes.
Experience providing senior-level technical support,troubleshootingand escalation management.
Strong understanding of ITSM processes including incident, request,changeand problem management.
Ability tomaintainclear documentation, runbooks,proceduresand operational controls.




Strong stakeholder communication skills and the ability to work with internal teams and external support partners.
Ability toidentifyimprovement opportunities and improve Microsoft 365 service reliability,governanceand user experience.
Microsoft 365 Certified: Enterprise Administrator Expert or equivalent experience.
Experience with PowerShell for Microsoft 365, Exchange Online, SharePoint Online,Teamsand Entra ID administration.
Exposure to Microsoft 365 Copilot governance, readiness,adoptionand operational controls.
Experience with group-based licensing and Microsoft 365licencegovernance.
Experience working in a co-managed support model with a Microsoft CSP or managed service provider.
Exposure toautomation,reportingand operational dashboards for Microsoft 365 services.
About ClimateFriendly
Acting to combat climate change is one of the world's most pressing challenges.
Climate Friendly was founded in **** as a profit-for-purpose business.
Our growing team is passionate about active land management, and we are focused on finding economicallyviablesolutions tomaximiseour impact on climate change.
We are one of Australia's largest and most experienced carbon farming project developers.
This includes more than 190 projects with farmers, plantation managers, agribusiness, and Indigenous groups on carbon farming projects.
Why join our team?
We support wholeness,lifestyleand wellbeing whilst rewarding individual and collective performance.
In addition to competitive salary our benefits include:
Work with purpose, contributing to a productive, sustainable land sector that contributes to a zero net emissions and nature positive Australia by ****
A hybrid workplace - work to your own rhythm and balance connection and productivity
A supportive and inclusive environment that promotes diversity
2 all staff events a year to connect with your friends and colleagues
Christmas holiday - 3 days ofadditionalleave each year
Floating public holidays
Gender neutral paid parental leave
2 days each year for training / development / study leave
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📌 Microsoft 365 Platform Administrator (New South Wales)
🏢 Climate Friendly
📍 New South Wales