MTC Gas is a leading gas fitting and gas civil services company based in Brisbane's northern suburbs.
With more than 100 employees and subcontractors, we provide essential services to major gas network owners and suppliers across South East Queensland.We are seeking an experienced and motivated Administration Manager to lead our Administration Team and help drive operational excellence across the business.About the roleThis is a hands-on leadership role suited to an experienced administration professional who enjoys leading people, improving processes and ensuring the smooth day-to-day operation of a busy office.Reporting directly to the Business Operations Manager, you will be responsible for leading our administration team, overseeing customer service functions and ensuring the efficient delivery of administrative support across the business.
You will play a key role in mentoring staff, managing workloads and identifying opportunities to improve systems and processes.This role requires someone who can confidently balance people leadership with operational responsibilities in a fast-paced environment.Your responsibilities will include:Leading,



mentoring and supporting the Administration TeamManaging the day-to-day operations of the administration functionOverseeing customer service standards and ensuring a high level of client satisfactionMonitoring team workloads and allocating resources to meet business demandsCoaching and developing team members through regular feedback and performance managementIdentifying opportunities to improve processes and increase operational efficiencyWorking closely with operational leaders to support business objectivesManaging escalated customer enquiries and resolving issues professionallyEnsuring administration systems and records are accurate and maintainedWhat we're looking forWe are looking for someone who is:An experienced leader with a proven ability to manage and develop high-performing teamsHighly organised with exceptional time management skillsA confident decision-maker who can prioritise competing demandsAn excellent communicator with solid interpersonal skillsCustomer-focused with the ability to build positive relationships both internally and externallyProactive, solutions-focused and able to adapt in a fast-paced environmentComfortable managing change and driving continuous improvementPrevious leadership experience within administration, customer service or office management is essential.
Experience within the trades, construction, utilities or service industries will be highly regarded but is not essential.What's on offerLeadership opportunity within a growing and successful businessSupportive and collaborative management teamOpportunity to influence business processes and drive improvementsStable, long-term career opportunity within an essential services industry
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📌 Administration Manager (Brisbane)
🏢 MTC Gas
📍 Brisbane