Operations Administrator - Trades Services
Atlantic Plumbing Services (Jenbid Pty Ltd) is one of Sydney's largest and most established commercial maintenance plumbing companies, servicing major organisations across NSW and the ACT.
We deliver a wide range of services including pump installation, servicing, and certification across water, waste, and stormwater systems.
Operating in a quick-paced 24/7 environment, we leverage advanced technology like the AroFlo job management platform to provide real-time scheduling, transparency, and exceptional client service.
The Role
We are seeking a highly organised and proactive Operations Administrator to play a pivotal role in our daily operations.
This position is central to coordinating technicians, apprentices, and subcontractors, managing workflows, and ensuring jobs progress efficiently from creation through to invoicing.
You'll be the key link between field teams, clients, and internal stakeholders—ensuring service quality, compliance, and customer satisfaction.
Key Responsibilities
Schedule and coordinate technicians, apprentices, and subcontractors to meet workload demands and deadlines
Manage jobs in AroFlo and client portals,



ensuring accuracy and timely invoicing
Liaise with clients, stakeholders, and field teams to provide updates and support job delivery
Oversee compliance requirements including inductions, certifications, and documentation
Support field operations, including site visits and apprentice coordination (as required)
Prepare quotes, manage admin tasks, and maintain accurate records
Drive process improvements across scheduling, reporting, and job workflows
About You
Proven experience in operations/admin
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Proactive, solutions-focused mindset
Experience with compliance processes and client portals is advantageous
What we Offer
Stable, full-time role with a growing business
Supportive team and strong leadership
Exposure to all facets of operations and business processes
Opportunity to drive improvements and make a real impact
Employee Assistance Program (EAP).
Retail discounts through Employment Hero.
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📌 Operations Administrator - Trades Services (New South Wales)
🏢 Atlantic Plumbing Services
📍 New South Wales