LiveBig is a specialist allied health organisation providing therapy and assessment services for people with disability, including those on an NDIS plan.
We provide services at home and in the community and operate across four states as well as nationally via telehealth.Role OverviewJoin a growing national organisation where you can make a genuine impact on business growth while helping people with disability access the services they need.Full-time & PermanentCan be based anywhere in SydneyCreate, maintain, and enhance national participant referral pathways and customer relationships, identifying gaps and developing protocols for efficient referral processesEstablish and maintain strong relationships with key referrers and stakeholders, community organisations, clients, and their families/carers to access and promote LiveBig allied health servicesRepresent LiveBig at meetings, community events, expos and networking opportunitiesSupport marketing and brand activity and identify opportunities for improvement or recent activitiesSuccess in this role will be measured through referral growth, stakeholder engagement, customer satisfaction and the development of sustainable referral pathways.Why work for usGenuine flexibility, work/life balance, hybrid working modelWe have a great team culture - Join a friendly, supportive,



collaborative team of professionalsExtra paid leave: 2 "You Days," 1 "Paws Leave," 1 Volunteer day, plus 2 study days every yearPaid parental leave: up to 8 weeks for primary carers, 2 for secondary$1,000 PD allowanceto support your growthEAP supportfor your mental and financial wellbeingIndustry-leading onboarding, training & support from our leadership teamAbout youPrevious experience in a customer-facing, relationship management or business development role within an NDIS-focused organisation.Knowledge and understanding of allied health services, disability sector, the NDIS and community sectorHigh level of customer service orientation and experience in customer relationship analysis and planningDemonstrated ability to generate referral opportunities, identify growth prospects and develop stakeholder partnerships.Existing relationships with Support Coordinators, Plan Managers, Local Area Coordinators (LACs), hospitals, community organisations or other referral partners will be highly regarded.Enjoys working in a fast-paced, dynamic and outcomes-focused team environmentHighly developed communication skills, negotiation, relationship building and interpersonal skillsHold an Australian driver's licence & own vehicle
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📌 Customer Relationship Manager (New South Wales)
🏢 LiveBig
📍 New South Wales