Respond to customer callouts and service requests.
Address and resolve customer inquiries and complaints, ensuring a positive experience.
Technical Diagnostics & Repair
Examine, test, adjust, and repair business machines and multifunction devices.
Diagnose hardware and software issues, including printers and network configurations.
Replace worn or defective components and reassemble equipment.
Maintenance & Preventative Care
Conduct routine and preventative maintenance to ensure reliable device performance.
Maintain accurate documentation of service calls, repairs, and installations.
Assist with pre‐run testing, configuration, and installation of devices.
Participate in deliveries as required (may include use of lifting equipment).
Parts & Asset Management
Order and manage printer parts, consumables, and inventory.
Maintain the company vehicle in a clean and tidy condition.
Qualifications & Experience
Robust technical diagnostic capabilities with both mechanical and electronic systems.
Excellent customer service and communication skills.
An interest in repairing technical equipment
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📌 Customer Service Technician (Brisbane)
🏢 Fuji Solutions Group
📍 Brisbane