Southside Toyota has a vacancy for aService Advisorto join the team at our Woolloongabba site.
The successful applicant will demonstrate a professional approach, passion, willingness to follow process and an eager attitude so as to provide an exceptional experience for our customers.
We will give you the tools and the training to be successful in this role.
Reporting directly to the ServiceManager,this will be a dynamic and rewarding position.
With a very supportive General Manager, we have a caring and supportive culture that is focused on exceeding our customers expectations.
About Southside Toyota
Southside Toyota is a long standing,award winning, high-volume Toyota dealer.We are apart of Eagers Automotive, Australia's largest and most dynamic automotive retailer employing over 8,000 team members across Australia & New Zealand.
About this role
Providing at all times an exceptional experience to customers
Professional handling of customer service and warranty repair enquiriesand bookings, with quoting of Toyota Service Advantage Pricing
Following departmentprocedures, including driveway service reception, repair order creation & closing off, job costing, recommending and quoting repair work, obtaining customer approval, and vehicle handover
Estimating cost and time required to complete service work
Liaising with theForeman to ensure all repair work is carried out on time
Maintaining a high level of presentation of the service receptionand customer facilities




Occasional travel required for product launch & training events
Keeping customer relationship management systems updated, and ensuring data accuracy and integrity
Ability to value all customer interactions and strive for a customer first mindset
Time management, organizational skills, and ability to work efficiently
Ability to support and work with other team members and departments
Reliable, with valuable follow through when managing our customers and any other matters
Ability to achievemonthly KPI's and targets
Exceptional communication skills, both in person and over the phone
Professional work manner and presentation
Previous Service Advisor experience highly regarded
Toyota experience highly regarded but not essential
What's on offer
Support from a dedicated and professional team and manager
The chance to work in a high performing, busy environment
Discounted health insurance
Employee purchase policy
Discounted finance and insurance
Discounts platform for major retailers
Employee assistance program
Brand & Hub Awards and functions
A detailed position description, work conditions and future opportunities along with our competitive remuneration package including commission structure will be discussed at the interview.
As part of Eagers Automotive, we strongly believe in our Core Values:Integrity | Inclusiveness | Owner's Mindset | Agility
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📌 Service Advisor - Automotive (Brisbane)
🏢 Eagers Automotive
📍 Brisbane