As a Member Administration Officer, you'll build specialist expertise in health insurance administration while supporting key member outcomes behind the scenes.
You'll become a trusted subject matter expert in Transfer Certificate and Lifetime Health Cover processing, working across a variety of administration and fulfilment activities that keep services running smoothly.This is the kind of role where your attention to detail genuinely matters.
The work you complete helps ensure members receive accurate information, internal teams have the support they need, and important legislative requirements are met.Develop specialist knowledge across Transfer Certificate and Lifetime Health Cover processingBuild expertise in health insurance administration and operational processesPlay an important role supporting both members and internal teamsGain exposure to Salesforce, reporting, quality assurance and process improvement activitiesWhy You Will Like Working HereYou'll be part of an organisation that values quality, reliability and looking after its people.
Along with the opportunity to build specialist knowledge and develop your career, you'll have access to benefits that make a genuine difference to your day-to-day experience.Whether you're looking for greater work-life balance, additional time to recharge, or help reducing everyday costs, you'll find practical support here.Hybrid working arrangements that give you flexibility across your week5 weeks annual leave so you can take more time to rest,



travel and spend time with family and friendsA $1,500 health insurance subsidyComplimentary breakfast and snacks in the officeOngoing learning and development opportunitiesA supportive environment where quality work is recognised and valuedWhat You Will Be Working OnThis role sits within the Member Administration team and focuses on the important work that happens behind the scenes.You'll spend your time managing a variety of administration and fulfilment activities that help ensure members receive accurate and timely service.Your work will include:Processing incoming and outgoing Transfer Certificates accurately and within required timeframesCompleting Lifetime Health Cover quality checks and supporting legislative compliance requirementsManaging Salesforce cases within agreed service levels and supporting administration workflowsProducing and actioning exception reports that help maintain quality standards across the functionCoordinating marketing fulfilment, promotional materials and gift card requestsSupporting mailroom activities, printing requirements and internal fulfilment tasksResponding to enquiries relating to Transfer Certificates and Lifetime Health Cover processingSupporting team initiatives and assisting colleagues when priorities shiftWhat Type Of Person Will Be SuccessfulYou'll enjoy this role if you take pride in producing accurate work, enjoy seeing tasks through to completion and like being the person others can depend on.You'll bring:Strong attention to detail and a commitment to qualityConfidence using Microsoft Word and ExcelSound administration and clerical experienceBasic numeracy skills and the ability to manage transaction-based work accuratelyWell-developed organisational skills and the ability to prioritise competing tasksA customer-focused mindset and the willingness to support othersExperience working in a high-volume processing or administration environment will be highly regarded.If you've been exploring opportunities such as Administration Officer, Processing Officer, Customer Administration Officer, Service Support Officer, Operations Administrator, Health Insurance Administrator, Membership Administrator or Back Office Administrator, we'd love to hear from you.
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📌 Member Administration Officer (2 Roles Available) (New South Wales)
🏢 CBHS Health Fund
📍 New South Wales