Job Type: Contract position | Casual position
Job Description
MedicalJobsAustralia.com Transform lives, every single day Do you want a career that means more?
At Anglicare Sydney, we bring the strength, thesupportand the strategy to make it happen.
Weare a well-respected not-for-profitthat'sbeen servingsociety'smost vulnerable for more than 170 years.
Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support.
And now,we'reextending our reach and impact even further.
As aResident Services Officer, you will play a vital role in creating a welcoming,connectedand supportive environment for residents within our Seniors Communities.
You willbe the friendly face at the heart of village life, helping residents feel informed, valued and supported every day.
Your Opportunity
This is a permanent full-time chance based at Castle Hill Village, working Monday to Friday from 8:00am to 4:00pm.
As a Resident Services Officer, you will provide frontline customer service,administrationand resident support across our Retirement Village community.
Working closely with residents,familiesand village teams, you will help deliver an exceptional resident experience while supporting the smooth day-to-day operation of the village.
You will be a key point of contact for enquiries, communications,eventsand resident activities, helping residents stay connected, informed and engaged within their community.
With professionalism,warmthand a resident-centred approach, you will:
Customer Service & Resident Support
Welcome residents, visitors, contractors and guests, providing exceptional reception and concierge services
Respond promptly and professionally to resident enquiries and concerns
Assistresidents with accessing village services, digitaltoolsand community activities
Administration & Communication
Support new resident onboarding and orientation to ensure a positive transition into village life




Provide practical day-to-dayassistanceand connect residents with the right support when needed
Manage reception, phone,emailand general administrative activities
Maintain accurate resident records within village systems and databases
Coordinate village communications, newsletters,noticesand digital displays
Lifestyle & Community Engagement
Support meeting coordination, roombookingsand record management
Assistvillage teams with resident correspondence and information sharing
Support the delivery of resident activities,eventsand wellbeing programs
Assistwith event coordination, registrations, roomsetupand feedback collection
Encourage participation and help residents stay connected to village life
Support transport and attendance arrangements for village activitieswhererequired
Collaboration & Continuous Improvement
Build positive relationships with residents, families, suppliers,contractorsand internal teams
Assistin resolving day-to-day resident concerns and operational matters
Contribute to a positive and inclusive team culture
Support continuous improvement initiatives across the village
What You'll Bring
What You'll Bring You are a friendly, organised and customer-focused professional who enjoys building relationships and making a positive difference in the lives of older people.
Qualifications & Requirements
Experience in customer service, administration,receptionor hospitality roles
Strong communicationand interpersonal skills
Excellent organisational and multitasking abilities




Confidence using Microsoft Office and digital systems
Strong attention to detail and problem-solving skills
Current unrestricted Driver's Licence is preferred
Ability to work collaboratively within a team environment
Why Anglicare?
We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.
At Anglicare,you'llget the security, stability and opportunities that come with a strong, well-established organisationthat'sready for the future.
You'llbelong to a community of kind,humbleand respectful people of all faiths and backgrounds.
You will also be supported to gain new knowledge, deepen your experience andexpertise, and shape a rewarding career.
Here are just some of the tangible benefits you will enjoy in a career with us: Pay less tax on your income and increase your take home pay.
With salary packaging, up to $15,900 of your income is tax free.
Spend up to $2,650 on accommodation,mealsand entertainment also tax free with salary packaging.
Ongoing professional development and leadership training to advance your career
With salary packaging, up to $15,900 of your income is tax free.
Spend up to $2,650 on accommodation,mealsand entertainment also tax free with salary packaging.
Ongoing professional development and leadership training to advance your career
Exclusive discounts to over 400 retailers
Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family
While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.
#J-*****-Ljbffr

📌 Resident Services Officer (Tasmania)
🏢 Medicaljobsaustralia
📍 Tasmania