First Steps Count Incorporated – Taree NSWThe overarching aim of First Steps Count is to ensure that children – especially our local Taree children who may be facing adversity – are given the best possible opportunity to feel valued, protected, loved and truly connected.The First Steps Count Child and Family Hub places families at the very heart of each child's journey.
Drawing on two decades of listening, learning, and walking alongside our community, we have seen first-hand how unresolved trauma and hardship can echo from one generation to the next.
With a steadfast commitment to breaking this cycle, First Steps Count (FSC) works alongside parents and carers, creating the conditions where children learn to connect, grow and thrive in an environment where they feel supported, valued, and able to seize opportunities ahead.At FSC, we support children (aged 0-12) and their families, particularly those impacted by trauma, through purposeful, intentional, trauma-informed practice that strengthens safety, relationships and outcomes for families.FSC is a safe, welcoming and beautiful space where families feel at home, meeting parents where they are at, without judgement, which helps to establish trustworthy relationships.
While the children play, parents can relax and eventually open up.
FSC partners with local services and supports to provide families with access to high-quality, trauma-informed, evidence-based support.
By collaborating in our hub this way, families benefit from a wide range of targeted help that no single organisation could offer alone.Check out our story here: ValuesWorking Together:Our purpose can only be realised if we work togetherValuing Every Person:We make everyone feel welcomeLearning Everyday:We share our resources, knowledge and skills and are open to learning and development.Being Courageous:We are brave in our conversations and decision making.
We are not afraid of the challenging moments.Being Adaptable:We can flex and change according to the needs of our community.About the roleThe Business Manager is responsible for the successful day-to-day operational, financial, and administrative running of the hub.
The role ensures a compliant, well-maintained,



and commercially sustainable venue, delivers high-quality service to hirers and stakeholders, and supports the CEO in growing the hub's business and community impact.Key Responsibilities1.
Operations & FacilitiesResponsible for the successful day-to-day operational running of the hubOversee and manage general building maintenance, including fire complianceEnsure compliance and quality assurance across all operational functionsManage risk, and maintain policies and proceduresWHS compliance and reportingManage day-to-day financials, including budget managementOversee accounts receivable and payable, petty cash, and invoice managementLiaise with external FSC Bookkeeper/AccountantLiaise with the FSC Inc.
Treasurer or Chair as requested by the CEO or FSC Inc.
Board of ManagementAssist the CEO and/or FSC Inc.
Board members with all elements of strategic development and grant application/management as directedResponsible for hirer satisfaction, onboarding new hirers, and optimising venue hireManage feedback, complaints, and general hub enquiriesSupport the CEO with business development, generating new hirer business and revenue opportunitiesRun building tours on demand4.
Leases, Licences & PartnershipsManage all sub-leases and licences, including the Head LeaseManage partnership agreements and renewalsFacilitate the leadership group of key stakeholdersLiaise with the FSC Inc.
Treasurer or Chair as requested by the CEO or FSC Inc.
Board of ManagementAssist the CEO and/or FSC Inc.
Board members with all elements of strategic development and grant application/management as directed5.
Systems, Privacy & ComplianceSystems oversight, including obligations under the Privacy Act and data securityCoordinate child protection training6.
People ManagementSupervise and manage the Business Support OfficerAward interpretation and compliance,



leave management and approvalsShared ResponsibilitiesThese responsibilities are shared by all members of the team.Cultural and Relational CommitmentsMaintain a welcoming, culturally safe environmentWelcome all families to the hub with warmth, without judgementWork in partnership with families using strengths-based approachesBuild respectful, trusting relationships with communityActively participate in reflective supervisionOperational and Organisational CommitmentsCover front reception desk as required to cover periods of leave/absenceAttend community and fundraising eventsContribute to funding and grant applications for programsParticipate in workforce and service planningParticipate in strategic planning as appropriateRecord keeping and maintenance of accurate recordsPhotography and consent managementSupport outcome measurement and data collectionReporting as required by roleStaff wellbeing — checking in with colleagues and contributing to a supportive team cultureAny additional assistance the CEO may require / direct at any time.About YouYou bring at least 5 years' experience in business development, administration or management, with some experience supervising a small team.
You're highly organised, a strong communicator, and genuinely motivated by seeing your work make a difference - you understand that a well-run, sustainable hub is what allows children and families to thrive.You are friendly, approachable and adaptable - happy to roll up your sleeves and pitch in beyond your job description when the team needs it.
You bring positive energy to the workplace and care about contributing to a warm, collaborative culture, not just ticking off tasks.What we offerAbove Award Salary commensurate with skills and experienceGenerous NFP Salary Packaging options - take home more pay!
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📌 Business Manager (Taree)
🏢 First Steps Count
📍 Taree