Crowne Plaza Hotels & Resorts – Mascot NSWAt Crowne Plaza Sydney Airport, we believe every guest interaction creates an opportunity to make travel feel effortless and memorable.
Following our exciting transformation into one of Sydney's leading upscale airport hotels, we're looking for an experienced and passionate Front Office Manager to lead our Front Office team and deliver exceptional guest experiences.This is an exciting opportunity for a motivated hospitality professional who thrives in a fast-paced environment, enjoys developing high-performing teams, and is committed to creating memorable guest experiences.What you'll do:Lead, coach and develop the Front Office team to deliver exceptional guest experiencesOversee all Front Office operations, including Reception, Guest Services and Night AuditEnsure compliance with IHG brand standards, policies and proceduresDrive guest satisfaction by proactively resolving guest feedback and service recovery opportunitiesManage departmental rosters, labour costs and productivityMonitor departmental budgets and financial performanceBuild a positive and engaged team culture through coaching, recognition and developmentCollaborate with Housekeeping, Food & Beverage and Maintenance to ensure smooth hotel operationsMaintain high standards of presentation,



cleanliness and operational efficiencyEnsure compliance with workplace health and safety requirementsWhat we're looking for:Previous experience as a Front Office Manager or Assistant Front Office Manager within a hotel environmentStrong leadership skills with the ability to motivate, coach and develop a diverse teamA genuine passion for guest service and creating memorable experiencesExcellent communication and problem-solving skillsExperience with Opera PMS (preferred)Sound financial acumen, including labour management and budgetingThe ability to remain calm and make effective decisions in a fast-paced environmentFlexibility to work a rotating roster including weekends and public holidaysWhat you'll love about working with us:Career development opportunities within IHG Hotels & Resorts and Trilogy HotelsAccess to employee accommodation discounts worldwideEmployee Assistance Program (EAP)Employee recognition and reward programsFree staff meals while on shiftFree onsite parking (subject to availability)Uniform provided and launderedOngoing learning and development opportunitiesSupportive and inclusive team that values collaboration, innovation and skilled growthIf you're an experienced hospitality leader who is passionate about people, service excellence and delivering exceptional guest experiences, we would love to hear from you.
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📌 Front Office Manager (New South Wales)
🏢 Crowne Plaza Hotels & Resorts
📍 New South Wales