Supportive, engaging and cooperative team cultureStable, successful business with more than 45 years of industry experienceLong-term career opportunities within a growing organisationOnsite parking and easy access to public transport, including Bella Vista MetroA varied role where no two days are the sameAbout the RoleReporting to the Service Administration Supervisor, you'll play a critical role in coordinating our service operations and delivering an exceptional customer experience.Working closely with customers, technicians and subcontractors, you'll ensure jobs are scheduled efficiently, progress is communicated, and service work is completed and invoiced promptly.Key ResponsibilitiesCoordinate daily schedules for technicians and subcontractorsReceive and respond to customer phone calls and service enquiriesLog and allocate service requests using UptickRaise purchase orders and process completed jobs for invoicingMonitor job progress and provide customers with regular updatesSupport technicians and subcontractors with information required to complete service workReview completed job reports and ensure documentation is accuratePrepare monthly reports on outstanding jobs and invoicing for the Service ManagerMaintain accurate service records and support the day-to-day operation of the Service teamAbout YouYou'll be someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.We're looking for someone with:Previous experience in a Service Coordinator, Scheduler, Customer Service or Administration roleExcellent communication skills and a professional phone mannerStrong organisational and time management skillsHigh attention to detail and accurate data entry skillsThe ability to prioritise competing tasks and meet deadlinesA proactive, positive attitude and willingness to learnExperience using service management software such as Uptick (or similar) is advantageousAbout UsCREST is a trusted name in the air conditioning industry, specialising in the design, supply, installation, service and maintenance of commercial, industrial and residential air conditioning systems.Our reputation has been built on quality workmanship, exceptional customer service and the expertise of our people.
We're proud of our collaborative culture, and many of our employees have built long and rewarding careers with us.If you're looking for a role where you can make a genuine impact while enjoying stability, support and career growth, we'd love to hear from you.
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📌 Service Coordinator (New South Wales)
🏢 Crest Air Conditioning
📍 New South Wales