The Clinical Secretary provides high-level administrative and operational support to clinicians within the consultation and clinic environment.
This role ensures seamless coordination, exceptional patient communication, and efficient scheduling and administrative processes to support quality patient care.
What you'll do
Provide administrative and executive support to clinicians within consultation rooms
Coordinate patient appointments, procedure bookings, and clinician diaries
Deliver warm, professional patient interactions, including greeting and support
Manage clinical administration tasks including data entry, patient records, and billing support
Liaise with clinicians, nursing, laboratory teams, and internal stakeholders
Support embryo transfer processes and assist with clinic‐specific procedures where required
Respond to patient enquiries and manage email and phone communications
Maintain stock levels of clinical and office supplies
Ensure strict confidentiality and adherence to healthcare regulations and protocols
Support education sessions, meetings, and occasional after‐hours clinic activities
What we are looking for
Minimum 1–2 years' experience in medical reception or healthcare administration
Strong customer service experience with a patient‐focused approach
Intermediate computer skills and ability to manage multiple systems
Excellent communication and interpersonal skills
Ability to prioritise tasks and work both autonomously and as part of a team
Strong attention to detail and organisational skills
Empathy, professionalism, and commitment to patient confidentiality
Understanding of medical terminology and healthcare systems (advantageous)
Ready to Apply?
If you are ready to help shape the future of fertility care, we would love to hear from you.
Click ' Apply ' and submit your resume and cover letter (including contact details for two referees) today.




We respectfully advise that agency applications are not being accepted at this time.
Please note that as this is an on‐site role, successful candidates will need to be able to work on‐site across various clinic locations within Queensland.
For further information about the role, please email to arrange a confidential discussion.
Please note that applications will be progressed as received.
Compliance & Equal Opportunity
City Fertility is proud to be an equal chance employer .
We celebrate diversity in all its forms and are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute.
Regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion, we welcome you to be part of our progressive and supportive team.
An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.
About City Fertility
Over 21,000 babies and countless smiles for more than 21 years.
As one of Australia's leading IVF and fertility service groups, we combine cutting‐edge science with compassionate care.
Our partnership with the CHA IVF global network gives us access to world‐class expertise and innovation.
Why Join Us?
At City Fertility, you will be part of a progressive, people‐centred organisation where compassion, respect, commitment and quality care are at the heart of everything we do.
Be part of a global network with world‐class fertility expertise
Work in a supportive, collaborative, and inclusive team environment
Access ongoing professional development and career growth opportunities
Make a meaningful difference in the lives of patients and families every day
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📌 Clinician Secretary (Melbourne)
🏢 City Fertility
📍 Melbourne