Customer Experience - Front Desk OfficerChampion service.
Create great first impressions.
Build a career you're proud of.Are you a people person who thrives in a fast-paced environment?
Do you enjoy building relationships, solving problems, and delivering exceptional customer experiences?
If you're looking for a varied role where no two days are the same, we'd love to hear from you.Capital Transport is Australia's largest and fastest-growing courier and taxi truck business, delivering tailored transport and logistics solutions to businesses across the country.
Our success is built on our people, our commitment to exceptional service, and our focus on continuous improvement.
We pride ourselves on fostering a supportive, team-oriented culture where employees are empowered to grow, contribute, and succeed.We're seeking a professional and customer-focused Customer Experience & Front Desk Officer to join our team in Hendra, QLD.
As the first point of contact for our clients, visitors, and drivers, you'll play a vital role in creating positive customer experiences while supporting the day-to-day operations of a busy transport business.Why Join Us?
At Capital Transport, we invest in our people and provide an environment where you can grow both personally and professionally.What We OfferCompetitive salary packageFull-time, permanent employment with stability and securitySupportive and collaborative team cultureOngoing training and career development opportunitiesTeam celebrations, recognition programs, and birthday celebrationsStructured onboarding and trainingOpportunities for internal progression within a growing national businessAbout the RoleThis is a dynamic role that combines front desk reception duties with customer service and operational support responsibilities.You'll be the welcoming face and voice of Capital Transport, ensuring every customer interaction reflects our commitment to service excellence.
Working closely with customers, subcontractors, drivers, and internal teams,



you'll help ensure our operations run smoothly while delivering exceptional service experiences.Key ResponsibilitiesCustomer ExperienceManage incoming customer calls and enquiriesMonitor deliveries and proactively communicate service updates and delaysInvestigate and resolve customer issues in a timely and professional mannerLiaise with customers, drivers, subcontractors, and internal departments to achieve positive outcomesEscalate service concerns appropriately and assist with resolutionMaintain accurate customer and booking recordsReception & AdministrationGreet and welcome customers, visitors, staff, and drivers in a skilled and friendly mannerManage the reception areaDirect enquiries to appropriate departments and personnelProcess incoming mail and deliveriesMaintain visitor sign-in procedures and compliance requirementsSchedule meetings and manage office calendars where requiredPerform data entry, filing, scanning, photocopying, and general administrative tasksSupport various teams with administrative duties to ensure efficient office operationsMaintain a clean, organised, and welcoming reception environmentWhat We're Looking ForWe're looking for someone who genuinely enjoys helping people and takes pride in delivering exceptional service.You'll BringPrevious experience in customer service, reception, administration, logistics, or a similar customer-facing role is preferred but not essentialOutstanding verbal and written communication skillsStrong organisational skills and attention to detailA professional, friendly, and approachable mannerAbility to multitask and prioritise in a fast-paced environmentExcellent problem-solving and conflict-resolution abilitiesReliability, punctuality, and a strong work ethicA proactive mindset with a commitment to customer satisfactionExperience within transport, logistics, or courier operations - Highly RegardedExperience with appointment scheduling or customer management systems - Highly RegardedFull working rightsReady to Join Us?
If you're passionate about delivering exceptional customer experiences and want to build your career with a growing Australian industry leader, we'd love to hear from you.
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📌 Customer Experience - Front Desk Officer (Brisbane)
🏢 Capital Transport
📍 Brisbane