Southern Cross Credit Union - Kingscliff NSWJoin us in shaping smarter, simpler, and future-ready banking processes.We're seeking a Salesforce Administrator to manage day-to-day platform administration, resolve enhancement requests, maintain flows and permissions, and keep our CRM performing reliably.
Working closely with the Salesforce Team, you'll also apply your analytical skills to build reports and dashboards that bring our data to life.Why Join Us?
At the heart of everything we do is our commitment to our people, customers and community.
We're proud to offer meaningful career opportunities in the Northern Rivers, where your work directly supports the success of the business, individuals, families and local businesses.We offer:A supportive and inclusive team cultureOngoing career development and career progressionThe opportunity to make a tangible difference in people's livesA flexible and community-focused working environmentHealth & Wellbeing Program to support your overall healthAttractive Employee Benefits Package to reward your contributionAbout the RoleReporting to the Salesforce Platform Manager, you'll own the day-to-day administration such as flows, objects, user roles, permissions and enhancement requests, while building reports and dashboards that turn data into actionable insights.What You'll Be DoingPerform daily Salesforce administration, including maintaining and creating flows, updating standard and custom objects,



and managing user roles and permissions.Resolve bug fixes and enhancement requests in a timely way to keep the platform performing at its best.Proactively identify opportunities to improve the CRM and the service it delivers across the organisation.Monitor system performance and ensure data quality, integrity and security across Salesforce and related systems.Support projects, UAT and continuous improvement initiatives in partnership with internal stakeholders.Build and maintain reports and dashboards in CRM Analytics to support decision-making, drawing on data from sources where requiredWhat You'll Bring2+ years' Salesforce experience in an administration role (analytics experience highly regarded).
Hands-on experience building and maintaining Salesforce Flows, objects and permissions.Exposure desirable to CRM Analytics/Tableau CRM, SQL, SOQL and SAQL.Strong Excel skills (Power Pivot, advanced formulas and functions).
Excellent attention to detail and the ability to communicate clearly with stakeholdersWho You AreYou take pride in keeping systems running smoothly and love finding smarter, more efficient ways to use technology.
Collaborative by nature, you enjoy working with others to solve problems and improve the platforms that make a real difference.
You're also analytical and curious, with a genuine interest in turning data into meaningful insights.To be eligible for this position, you must have the right to live and work in Australia.
Please note that only successful applicants will be contacted.
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📌 Salesforce Administrator (New South Wales)
🏢 Southern Cross Credit Union
📍 New South Wales