We are seeking a friendly and professional Front Desk Receptionist to join the team at Swell Resort in Burleigh Heads.
This is a casual position that offers flexibility whilst maintaining our commitment to exceptional guest service.
As the first point of contact for our guests, you will play a vital role in creating a welcoming atmosphere and ensuring every visitor has a memorable experience from the moment they arrive.
This position is based on-site at our Burleigh Heads location and is essential to the smooth operation of our resort's front office operations.What you'll be doingGreeting guests upon arrival and providing a warm welcome to the resortManaging check-in and check-out procedures efficiently and accuratelyResponding to guest enquiries and providing information about resort facilities, local attractions and servicesProcessing guest payments and managing front desk transactions with accuracyAnswering phones and directing calls to appropriate departments or staff membersHandling guest requests and concerns with professionalism and a solution-focused approachMaintaining the cleanliness and organisation of the front desk areaCoordinating with housekeeping, maintenance and other departments to ensure guest satisfactionUpdating and maintaining accurate guest records and reservation systemsAssisting with promotional activities and upselling resort facilities and servicesWhat we're looking forExcellent communication and interpersonal skills with the ability to engage guests from diverse backgroundsStrong organisational abilities and attention to detailProficiency with computer systems and booking software (experience with hotel management systems is advantageous)Professional appearance and demeanour with a commitment to outstanding customer serviceAbility to remain calm and courteous under pressure, particularly during peak periodsReliability and flexibility to work casual shifts, including weekends and public holidays as requiredPrior experience in hospitality, customer service or reception roles is highly desirableA positive attitude, team-oriented mindset and willingness to learnBasic numeracy skills for handling cash and processing transactions accuratelyAbout usSwell Resort is a premier hospitality destination located on the stunning Gold Coast.
We are dedicated to providing guests with exceptional experiences, combining comfortable accommodation, outstanding service and a commitment to hospitality excellence.
Our team is passionate about creating memorable stays for every guest who walks through our doors.
We pride ourselves on our friendly, professional approach and our ability to exceed guest expectations.
At Swell Resort, we believe in fostering a supportive work environment where our team members are valued and have the chance to develop their skills within the vibrant hospitality industry.What we offerWe offer a casual work arrangement that provides flexibility and the opportunity to develop your hospitality career with a respected resort operator.
You will work alongside a supportive team in a dynamic environment where your contribution directly impacts guest satisfaction.
This role offers the chance to build valuable experience in front office operations and guest services, develop your professional skills and be part of a welcoming resort community on the beautiful Gold Coast.
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