Job TitleTelstra Retail: Part Time Customer Service & Sales ConsultantLocationDONCASTEREmployment TypePermanentClosing Date3 Sept *******:59pmJob SummaryAs a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues.
You will create positive experiences through effective communication and adherence to retail standards.
This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.Company OverviewJoin Our Iconic Team at Telstra!
At Telstra, we're more than just a leading telecommunications company—we're where passion meets purpose.
As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations.
You won't just be a friendly face in-store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives.
This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.What You'll Be DoingDeliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.Salary and BenefitsHourly Rate: $***** per hour*Junior rates apply for those under 20 years of age.
*Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.Plus 12% SuperannuationGenerous Discounts:



Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.Flexibility: We offer versatile working hours and a supportive approach to parental leave do it your way!
Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.Is it You?
We're Looking ForGreat Communication Skills: You're a natural at connecting with people and making their day better.Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.Resilience and Positivity: You have a can‐do attitude, even when things get busy.Customer‐Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!
Equal OpportunitiesWe welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.Accessibility SupportIf you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox at .
Explore MoreIn a business as big and diverse as ours, there's a huge breadth of career paths available.
Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.
Explore our teams careers/our-teams
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📌 Telstra Retail: Part Time Customer Service & Sales Consultant Doncaster (Melbourne)
🏢 Telstra Corporation
📍 Melbourne