Evolve Psychology Services – The Entrance NSWWe are looking for an experienced part time receptionist/ administration assistant to provide office support and work in our Psychology clinic in The Entrance.
In this role, you will report to our office manager, team leader and director.Hours we are seeking: 9am-4:30 or 5pm, but flexible for the right candidate.Days: Monday, Thursday and Friday, with the opportunity for more days when our new office opens.Part time or casual employment.About Evolve Psychology ServicesWe are a team of Psychologists, Counsellors and Behaviour Support Practitioners that provide services to NDIS participants, Medicare, Insurance and DCJ clients working across the lifespan.
We work across early intervention, school age, adolescent and adult services individuals who have various presentations and disability types.Overview of duties:Acting as the first point of contact for clients, families, and external stakeholders via phone, email, and in personManaging appointment bookings, confirmations, cancellations, and waitlistsProactively contacting clients to fill cancellations and optimise clinician diariesPreparing, issuing, and reconciling invoices, including Medicare, NDIS, and private billingInvoicing and processing payments and responding to invoicing and account enquiriesMaintaining accurate and confidential client records in practice management systemsUploading referrals, reports, and correspondence and ensuring files are complete and up to dateLiaising with clinicians regarding scheduling, documentation, and administrative needsManaging incoming and outgoing correspondenceSupporting onboarding of new clients, including sending intake forms and explaining processesAssisting with compliance-related administration and document managementIdentifying administrative issues and inefficiencies and proactively suggesting improvementsGeneral office administration duties to support the smooth day-to-day running of the practice (filling, printing,



photocopying)Providing light social media and marketing support, such as posting approved content, sharing team updates and assisting with basic online engagement as directedMaintaining a tidy and welcoming front-of-house and office environment, including cleaning tasks and taking bins out as requiredData entry into our clinical system HalaxyRequired skills:Minimum 3 years' experience with administration and receptionExcellent phone manner with the ability to communicate clearly, professionally, and warmly with a wide range of clientsStrong organisational and time management skills including the ability to organise workflows to meet competing demands and adaptability to a range of workplace expectations and responsibilities.Ability to manage a high volume of enquiries and competing priorities in a busy environmentStrong written communication skills for emails, invoicing, and client correspondenceHigh attention to detail, particularly with data entry, billing, and record managementProficiency in Microsoft Office products such as Outlook, Word and Excel.Ability to work independently while also collaborating effectively within a teamDiscretion and professionalism when handling confidential and sensitive informationProactive, reliable, and able to use initiative to problem-solve administrative issuesWell-developed interpersonal skills, excellent written and verbal communication skillsAbility to positively interact with clients, staff and other allied health professionals with a pleasant phone manner.To be successful in this role, you will:Possess outstanding organisational and time management skillsThrive in a busy work environmentPride yourself on attention to detail and possess the ability to meet deadlinesHave the ability to adapt and be fluid with work styleStrong customer service skills and the ability to respond quickly to customer needsHas a proactive mindset and takes pride in staying one step ahead: identifying priorities, keeping busy, and contributing to the smooth running of the practice without needing to be prompted.
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📌 Receptionist/ Administration Assistant (Central Coast)
🏢 Evolve Psychology Services
📍 Central Coast