Join our TeamAbout this opportunity:Join our team at Ericsson as a Solution Architect, a critical role supporting end-to-end technical solutions for the RAN domain across Australia and New Zealand.
Working within the Customer Support Team, which has a local strength of around 40 people across all domains, you will help ensure AMC deliverables are met for RAN customers across ANZA.
This role is suited to a passionate technical leader who can resolve complex issues, provide expert consultation, shorten troubleshooting lead times, and support opportunities across Customer Support, pre-sales, domain delivery, service delivery and operations.What you will do:Lead complex technical investigations across 5G and 4G RAN technologies, using protocol-level analysis and strong troubleshooting capabilityProvide network solutions on the latest technologies in Radio Access Network (RAN) space, considering E2E impactsKeep track of ongoing Customer service requests and ensure that concern is being addressed with the right priorityAnalyse and troubleshoot to handle and provide support in Critical and Emergency cases when neededInterface and interact with the relevant stakeholders and ensure the timely progress on Customer service requests for Critical/ Priority casesHandle customer technical queries all the time and ensure timely responseTake handover from Projects and ensure all the check points are completedOrganize and deliver knowledge sharing sessions with stakeholdersReview and prepare relevant technical documents i.e.



RCAProven ability to technically analyse and approve solution implementation for the customerExceptional troubleshooting skills required to solve customer issuesLead Optimization discussions/issues/Investigations and work closely with product experts to address customer escalations/requirementsDrive prioritized improvement initiatives in key strategic and operational areasSolid grasp and experience in RF design and tuning in 4G/5G RAN product and networkParticipate in deliver services around the SWUS programs like – Feature massification, KPI analysis and agreement with stakeholders.You will bring:Domain Expertise: Radio Access Network (RAN) -4G/5GBachelor of Engineering or equivalentMin 15 years of experience, most recent 5 years' experience must be in 5G/LTEHands on experience on Ericsson RAN product is mustStrong technical acumen exhibited when dealing with complex customer issues.Solid configuration knowledge of various RAN Solution in MSRBS/DSS/CAAbility to perform tracing and complex logs analysis for RAN NodesMust have call flows, protocols, 3GPP and Interface related knowledge in 5G RANAbility to technically analyse and approve solution implementation for customersExceptional troubleshooting skills to solve customer issues without escalating to the next levelTransport and Core network basic troubleshootingPrevious experience working in telecommunications support/care/Level2/R&D;/IntegrationEncouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do.
We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth.
We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity Employer.
learn more.Primary country and city: Australia (AU) || MelbourneJob details: Solution ArchitectJob Stage: Job Stage 7Primary Recruiter: Carolyn LarsenHiring Manager: Arvind Singh Dangi
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📌 Solution Architect - Ran (Melbourne)
🏢 Ericsson
📍 Melbourne