End User Support Technician / Helpdesk - Sydney
Job Description
End User Support Technician / Helpdesk – 12+ Month Contract - Level 1 & 2
Sydney CBD | NV1 Clearance Required | Enterprise IT Environment
Ready to take your IT support career to the next level?
We're looking for a hands‐on, customer‐focused End User Support Technician to join a high‐performing team supporting critical enterprise technology environments across Sydney, Norwa and occasional visits to Canberra sites.
This is your opportunity to work on cutting‐edge IT systems in a fast‐paced, collaborative environment where no two days are the same.
If you thrive on solving problems, supporting users, and being the go‐to technical expert — this role is for you.
What You'll Be Doing
As the frontline lead for Desktop & End User Support (Level 1 & 2), you'll play a vital role in keeping operations running smoothly across multiple locations.
Your day‐to‐day will include
Supporting enterprise IT devices, systems, and infrastructure
Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware
Installing, configuring, monitoring, and maintaining IT environments
Managing incidents and service requests through ticketing systems
Performing upgrades, preventative maintenance, and emergency support tasks
Deploying software and hardware across user environments
Supporting remote sites when required (travel may be involved)
Assisting users with onboarding and IT orientation




Contributing to technical documentation and process improvements
Ensuring security and compliance standards are maintained
What We're Looking For
Technical Skills & Experience
3-4+ years' experience in Desktop / PC Support
Strong experience supporting Windows 11 environments
Experience with ITSM / ticket management platforms (ServiceNow highly regarded)
Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet
Exposure to enterprise IT environments and infrastructure support
Strong troubleshooting and analytical skills
Ability to work independently and manage competing priorities
Certificate‐level IT qualification or equivalent experience
About You
You're someone who:
Loves solving technical challenges
Delivers exceptional customer service
Communicates confidently with both technical and non-technical users
Thrives in fast‐paced environments
Is proactive, adaptable, and eager to learn new technologies
Enjoys being part of a collaborative, high‐performing team
Security Clearance Requirement
Please note: This role is only open to Australian Citizens with a current Australian Government Security Clearance, preferably at NV1 level.
Why This Opportunity?
Long‐term 12+ month contract - prospect for an ongoing contract/renewable
Enterprise‐scale technology environment
Opportunity to work with global IT teams
Varied and engaging technical work
Supportive team culture
Sydney CBD based - onsite
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📌 End User Support Technician / Helpdesk - Sydney (New South Wales)
🏢 The Onset
📍 New South Wales