Customer Support & Administration OfficersWe are currently seeking Customer Support and Administration Officers to join a leading waste management company across various corporate and industrial sites in and around the Brisbane region.
There are multiple positions available.Current job locations:NorthgatePinkenbaNarangbaLyttonWhat's on offer:Temp to perm arrangements, potential to convert to the client's books after 3-6 monthsMonday-Friday hours, generally strictly 8 hours shifts, however 730am starts to 5pm finishes dependant on the work sitePay rate: ORD $***** per hourStart dates: ASAP for the successful candidates post interviewGreat opportunity to engage with and work for a Tier 1 company in the waste management industryKey responsibilities:Answering and directing incoming phone callsUsing internal customer and operations systems to process email requests (Salesforce)Dealing with complaints regarding services and providing solutionsMonitoring & responding to emails in shared mailboxesBooking ad-hoc,



urgent or scheduled services within customer contracted timeframesDispute resolutionUpdating services with new information (PO's, access requirements etc)Financial administration including billing and reconciliation activitiesData entrySkills and experience:Demonstrated customer service, contact centre or call centre experience and work historyExperience with Office 365 suite (Word, Excel, Outlook)Previous use of a CRM, Salesforce desirable but not essentialCustomer focused, patient and resilient attitudeStrong work ethic and positive attitudeCommitment to safety and following protected work practicesAbility to work autonomously and as part of a teamHigh attention to detailAbout EngageWe specialise in recruitment and labour solutions for Australia's industrial, manufacturing, construction and environmental sectors.
Trusted by some of the country's top companies, Engage is committed to delivering reliable, skilled and safety-conscious workers.
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📌 Customer Support & Administration Officers (Brisbane)
🏢 Engage Us
📍 Brisbane