Keepsake & Preparation Coordinator - Sth WindsorOur client is a leading provider of pet cremation services in Australia with a national footprint.This role contributes significantly to providing premium customer service by carrying out pet aftercare services in a professional and compassionate manner supporting the company's purpose in "Honoring a Lifetime of Unconditional Love".
Customer ServiceAssist in phone enquiries as required including liaising with clinics and/or customers to clarify order requirementsPreparationsWashing and drying pets for viewings if neededCarrying out viewing cremations and gold and platinum cremations as requiredManaging the cool rooms and the pets on hold, liaising with the Client Care team to expedite pets to cremation within guidelinesKeepsakesTaking fur clippings from pets in accordance with client requirementsPreparing pets for office viewings and cremationsTaking clay paw prints of petsTaking ink paw prints on card ensuring quality, clear prints including trimming fur between claws and cutting claws as requiredTaking digital paw print photos,



uploading to computer system and creating cards ensuring quality of print in preparation for delivery to clientPlace pet's ashes into urns, wooden boxes and finalise preparation of bags to be returned to clientsCoordinate external product engraving as required ensuring quality control is maintained and aligned with marketed productsCarry out accurate data entry and reporting via the Pet Tracker databaseStock ManagementAssisting with warehouse duties, including stock movements, seeing in deliveries and keeping the area neat and tidyRequirementsEffective verbal and interpersonal skillsExceptional customer focus and service orientationAbility to effectively manage multiple tasksMaintain a positive attitude whilst under pressureAboriginal and Torres Strait identified candidates are encouraged to apply.1 x Full-time position & 1 x Part time position availableSth Windsor LocationImmediate Start
#J-*****-Ljbffr

📌 Keepsake & Preparation Coordinator - Sth Windsor (Sydney)
🏢 Asquith Workforce
📍 Sydney