EML is a leading Workers Compensation and Personal Injury Claims Management business.
Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
We continue to experience ongoing growth and now have over **** dedicated employees.
We foster a learning culture that allows for us to continually invest in our employees ensuring a long‐term career here at EML.Join our claims team in our Tweed Heads office, you will help make a positive impact on someone's life every day.
You will feel great satisfaction knowing your talent and hard work has a purpose.The Case Manager role is a crucial aspect to assisting an injured worker get their lives back.
You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment.We are seeking individuals with a passion for helping others.
If you have recently graduated with a degree in psychology/ or a similar degree within health sciences this would be highly desirable.
If you are looking to drive a career to utilise your Allied Health background or customer service experience that makes a difference, then this role is for you!
This will be a full‐time, permanent position based in theTweed office, with flexibility to work from home up to 3 days per week considered from month three, subject to performance and approval.YOUR RESPONSIBILITIESTake responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuriesBuild and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc.



to help the injured worker get back to work as promptly and safely as possibleEnsure active and timely strategies are implemented to improve recovery and return to work outcomesWork with our Injury Management Specialists to develop and implement a plan to assist the injured workers' return to work journeyABOUT YOUAllied Health, customer service, retail or a hospitality background with a passion for helping others is a mustAbility to work well within a team and thrive in a fast‐paced environmentStrong customer centric approach and can handle challenging conversationsProactive, self‐motivated and can think creatively when engaging with stakeholdersEmpathetic, resilient and ability to work well under pressureExperience managing, negotiating, and influencing positive outcomesWHAT WE OFFERWe stand together as equals.
EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.A vibrant, collaborative cutting-edge team cultureFlexibility with opportunity to WFH when you are fully trained in your role.A corporate wellbeing program with discounted health insurance and gym membershipAccess to discounts at over 350 retailers through our Rewards Hub programEntitlement to an annual tenure and performance‐based recognition rewardComprehensive learning and development supportCompanywide events to celebrate success.Quarterly Reward and Recognition AwardsUp to 16 weeks paid parental leave, plus superWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
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📌 Case Manager (Sydney)
🏢 EML Group
📍 Sydney