Job Title: After-Sales Technical Support Engineer - Solar & Battery SolutionsLocation: Salisbury, BrisbaneEmployment Type: Full-timeOverviewThe After-Sales Tech Support Engineer will provide advanced technical support, fault diagnosis, and resolution for solar inverters, battery systems, and energy management systems, while leading the technical support and customer service function, ensuring a seamless experience for customers.
This role requires a balance of technical expertise in solar and battery systems and strong understanding of customer service to resolve escalations, and continuously improve service standards.Key ResponsibilitiesTechnical Support & TroubleshootingProvide advanced technical support, fault diagnosis, and resolution for solar inverters, battery systems, and energy management systemsOversee resolution of complex technical issuesCoordinate with engineering and R&D; teams for product improvements and technical escalationsWarranty, Repairs & ComplianceOversee warranty claim handling, product returns, and repair processesManage service partners and spare parts inventoryAnalyse complex customer claim situations and make well-judged decisions that balance customer satisfaction with the company's best interestsEnsure compliance with relevant industry standards, safety regulations, and company policiesCustomer Experience & Service ManagementEnsure prompt and professional handling of customer inquiries, complaints, and technical requestsMaintain high levels of customer satisfaction by implementing service best practicesDevelop and maintain technical resources (guides, FAQs, training materials) for customers and partnersTeam WorkLead, coach, and develop the offshore technical customer service team to achieve service excellenceDefine KPIs and performance targets,



ensuring accountability and continuous improvementProvide training and knowledge-sharing to enhance team technical capabilityProcess Improvement & ReportingMonitor service performance metrics and prepare regular reports for managementDrive service process improvements and introduce tools to enhance efficiencyGather customer feedback and market insights to support product development and quality improvement.Qualifications & ExperienceBachelor's degree in Electrical Engineering, Renewable Energy, or related fields3+ years' experience in technical customer service or after-sales support in the renewable energy industrySolid knowledge of solar PV systems, inverters, batteries, and energy storage solutionsProven experience managing customer service or technical teamsStrong communication and problem-solving skillsFamiliarity with CRM systems, ticketing platforms, and service reporting toolsPreferredStrong technical acumen with the ability to resolve complex issuesCustomer-centric approach with a focus on delivering high-quality serviceExcellent teamwork, leading, coaching, and conflict resolution skillsAnalytical mindset with strong attention to detailAbility to work effectively under pressure in a fast-paced environmentWhat We OfferCompetitive remuneration packageOpportunities for career development and career growthExposure to cutting-edge renewable energy technologiesSupportive and collaborative workplace culture.About RedbackRedback Technologies, founded in **** and based in Brisbane Australia, delivers advanced solar solutions for residential users.
We are a dynamic and fast-growing solar and battery retailer on a mission to empower Australian households to reduce energy costs and embrace clean, sustainable power.
With premium products, expert support, and a streamlined sales process, we make the switch to solar simple, affordable and rewarding, and support for Australia's renewable energy goals.
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📌 After-Sales Technical Support Engineer (Brisbane)
🏢 Redback Technologies
📍 Brisbane