Build Your Career with a Global Logistics Organisation
Are you an experienced logistics professional looking to take the next step in your career?
Our client is a well-established international freight forwarding and logistics company with a global presence.
They are currently seeking a Logistics Customer Service Operator to join their team in Alexandria, NSW.
This is an excellent opportunity for a motivated logistics skilled with experience in freight forwarding, import/export, or supply chain operations who enjoys working in a fast-paced environment and delivering exceptional customer service to both domestic and international clients.
About the Role
As a Logistics Customer Service Operator, you will play a key role in supporting daily logistics operations by coordinating shipments, managing customer enquiries, preparing quotations, and ensuring the smooth movement of domestic and international freight.
Working closely with the Operations and Sales teams, overseas offices, and external logistics partners, you will provide high-quality service and operational support to customers across global markets.
Key Responsibilities
Coordinate domestic and international freight shipments
Provide professional customer service support via phone and email
Respond to customer enquiries and provide timely shipment updates
Prepare quotations for:
Air Freight
Sea Freight
International Freight
Domestic Transport
3PL services
Liaise with customers, overseas offices, shipping lines, airlines, transport providers, and internal stakeholders
Support the Sales team with quotations, customer information, and administrative requirements
Prepare shipping documentation and maintain accurate records
Update internal systems and ensure shipment details are accurate and up to date




Assist with reception duties and incoming calls when required
Provide general administrative and operational support to the logistics team
About You
To be successful in this role, you will have:
Minimum 3 years' experience in freight forwarding, logistics, import/export, or supply chain operations
Strong customer service and communication skills
Excellent organisational and time management skills
High attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
A proactive attitude with the ability to work effectively within a team
Experience liaising with customers, suppliers, and international stakeholders
Experience using CargoWise or similar freight management systems is highly regarded
Full Australian working rights
What's on Offer
Permanent full-time position
Convenient Alexandria, NSW location
Supportive and collaborative international team environment
Career development opportunities within a global logistics business
Exposure to international freight forwarding, supply chain operations, and global customer management
If you have experience in freight forwarding or logistics and are looking for your next career opportunity with an international organisation, we would love to hear from you.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ****** or visit hoban.com.au/adjustments for additional contact details.
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📌 Logistics Customer Service Operator (New South Wales)
🏢 HOBAN Recruitment
📍 New South Wales