Shamir Australia Pty Ltd is a leading international supplier of premium optical lenses and coatings.
Renowned for innovation, quality, and exceptional customer service, we provide complete optical solutions across Australia.Our Customer Service team at Shamir Australiaplays a vital role in supporting eye care professionals and customers across Australia .
We take pride in delivering exceptional service, providing expert optical advice, and ensuring every order is handled with care and precision to meet the unique needs of each patientAre you passionate about delivering exceptional customer service and looking for a role that offers variety, teamwork, and career growth?
We have an exciting opportunity for a Customer Service Representative to join our energetic optical team in Lytton.In this role, you'll be the first point of contact for our customers, providing expert support with enquiries, orders, and product solutions while helping deliver a premium customer experience.
Depending on your skills and experience, you'll have the opportunity to work across a range of customer service, administration, and operational functions.What You'll Be DoingDeliver exceptional customer service via phone, email, and online channelsRespond to customer enquiries,



providing product information and order supportProcess customer orders and maintain accurate recordsProvide technical advice and product recommendations across our range of optical solutionsAssist with troubleshooting and account-related enquiriesReceive, check, and unpack incoming ordersComplete frame tracing and order processing tasksPerform accurate data entry and system updatesBuild and maintain strong relationships with customers and internal teamsContribute to a positive, collaborative, and customer-focused team environmentWhat We're Looking ForOptical industry knowledge or experience is highly regardedPrevious experience in a customer service, call centre, healthcare, retail, or administrative roleStrong communication skills, both written and verbalExcellent attention to detail and accuracyConfident computer skills and experience with data entryStrong organisational and multitasking abilitiesA proactive, reliable, and team-oriented approachWhy Join Us?
Variety in your day with both customer-facing and operational responsibilitiesSupportive team environmentOpportunity to develop your skills within the optical industryIf you're looking for a role where you can make a real impact and be part of a growing team, we'd love to hear from you.
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📌 Customer Service Consultant (Brisbane)
🏢 Shamir
📍 Brisbane