Not your average lender.
Not your average workplace.At Jacaranda Finance, we do lending differently.
We're an award-winning, Australian-owned digital consumer lender on a mission to help everyday Australians build a better financial future.
Our mission is simple but powerful: To be the backup lender of choice for everyday Australians when their bank says no.The Role:We're looking for a Hardship & Insolvency Specialist who thrives on supporting customers through complex and sensitive situations.
This person will take ownership of hardship cases, working closely with customers and third parties to deliver fair, sustainable outcomes while providing a supportive and empathetic experience.What you'll be doing:Manage sensitive customer interactions across phone, email, and other channelsWork with customers and representatives to create tailored, sustainable repayment plansProvide empathetic support to customers experiencing financial hardship or insolvencyLiaise with third parties (e.g. financial counsellors, legal representatives) to support customer outcomesReview and action daily reports, prioritising hardship and high-risk accountsProactively identify risks and solve problems before they escalatDeliver clear, professional, and compassionate communicationEnsure all cases are managed in line with compliance, policy, and regulatory requirementsContribute to process improvements and share insights from customer interactionsParticipate in ongoing training, 1:1s,



and continuous developmentYou'll thrive here if you have:A minimum of 2 years' experience in hardship, collections, or a similar roleTake ownership and show robust judgment in complex customer situationsLead with empathy while balancing fair and responsible outcomesCommunicate clearly, confidently, and with careAre resilient and composed when handling emotionally challenging conversationsThink critically and solve problems with practical, customer-focused solutionsAct with integrity and align with responsible lending practicesWant to be part of a team that supports each other and improves every dayWhy Jacaranda?
Because we genuinely care about our people.Great Place to Work® certifiedCompetitive, above-market base salaryMonthly incentive scheme$1,000 annual learning budget + ongoing training + Go1 LearningCareer progression & internal promotion pathwaysBirthday leave + $500 annual leave bonusFree daily coffee at the local caféOffice dogs (Toby, Polly & Monzi)Hybrid working model (Milton HQ) after probationMonthly Core Value Awards with prize draws up to $1,000A workplace where wellbeing, purpose and performance go hand in handWe may use AI tools to support parts of our hiring process, like reviewing applications or assessing responses.
These tools help us move faster, but people make the final decisions.
If you'd like to know more about how your data is handled, just reach out.
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📌 Hardship & Insolvency Specialist (Brisbane)
🏢 Jacaranda Finance
📍 Brisbane