SummaryRole MissionFounded in Florence, Italy, in ****, Gucci is one of the world's leading luxury brands.
Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.Job DescriptionWe are currently seeking a Client Advisor to join our dynamic team in our Collins St store!
As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in‐class service, elevated and unique experience, and strong client relationship.
Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation.
You will make a real difference for each of our clients.
Reporting to the Team Manager / Store Manager, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as "Gucci ambassador" the philosophy and the culture of the Brand.Key AccountabilitiesServe customers accordingly with Gucci selling ceremony.Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage.Guarantee cross and up‐selling for all product categoriesDiscuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing a passion for fashion and luxury productsBuild and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at easeEnsure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect current high potential onesEnsure the achievement of individual and Store goals,



enhancing and developing the businessFoster open and constructive communication with team members, being always collaborative and proposing effective solutionsContribute to managing the visual display of the products in accordance with Gucci visual standardsEnsure store functional maintenance and appropriate levels of products on the sales floor, in line with corporate policies and proceduresEnsure the products' replenishment and physical inventory of merchandiseFollow Company grooming, according with Gucci standards and policiesKey RequirementsFlexibility to work on a rotating rosterPrevious experience in a similar role, ideally from a high volume retail or service based industry preferably in the luxury environmentProven ability to drive and exceed individual and store resultDeep passion for fashion and luxuryExcellent commercial awareness and customers attitudeHigh flexibility and ability to adapt to different customersTeam-player mentalityStrong communication skillsAbility to work in a fast moving and dynamic environmentLuxury product knowledgeGucci is committed to building a diverse workforce.
We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace.It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.Job TypeRegularStart Date**********ScheduleFull timeOrganizationGUCCI AUSTRALIA PTY LTDHirer responsiveness Salary match Number of applicantsGucci is one of the world's preeminent luxury brands,



recognised the world over for its fashion innovation and impeccable Italian craftsmanship.Ever since Guccio Gucci founded the house in Florence in ****, the brand has been a destination for the world's most discerning men and women, representing at once contemporary glamour and traditional Made In Italy craftsmanship.
Gucci designs and produces women's and men's ready‐to‐wear, handbags, small leather goods, travel accessories, footwear, fine jewellery, watches, eyewear, fragrances and cosmetics, children's clothing as well as other timeless lifestyle items.Every Gucci piece carries with it close to a century's worth of artisanal quality and unparalleled design.
To learn more about the brand's 94‐year history, visit The House of Gucci.As Gucci enters the next century of activity, it's taking a strong position on corporate responsibility.
From sustainability to philanthropy, Gucci is committed to its role in the global community.Source: this is an extract from the company's own websiteGucci is one of the world's preeminent luxury brands, recognised the world over for its fashion innovation and impeccable Italian craftsmanship.Ever since Guccio Gucci founded the house in Florence in ****, the brand has been a destination for the world's most discerning men and women, representing at once contemporary glamour and traditional Made In Italy craftsmanship.
Gucci designs and produces women's and men's ready‐to‐wear, handbags, small leather goods, travel accessories, footwear, fine jewellery, watches, eyewear, fragrances and cosmetics, children's clothing as well as other timeless lifestyle items.Every Gucci piece carries with it close to a century's worth of artisanal quality and unparalleled design.
To learn more about the brand's 94‐year history, visit The House of Gucci.As Gucci enters the next century of activity, it's taking a robust position on corporate responsibility.
From sustainability to philanthropy, Gucci is committed to its role in the global community.Source: this is an extract from the company's own website
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📌 Gucci Client Advisor (Melbourne)
🏢 @
📍 Melbourne