We're looking for a Senior Technical Officer to join a busy, customer focused technical services team supporting a large enterprise Microsoft environment.This is a great opportunity for an experienced ICT support skilled who enjoys hands on troubleshooting, mentoring junior staff, and contributing to a positive, people first workplace culture.About the roleAs Senior Technical Officer, you'll enhance operational capability across the business by providing technical advice, troubleshooting, and hands on support in a primarily Microsoft environment.
You'll support sites both on site and remotely, contribute to project deliverables, and help maintain reliable end user computing services within a customer focused service centre.The role covers Tier 1 and 2 support, incident triage and escalation, ICT configuration and monitoring, technical documentation, and end user training.Key responsibilitiesProvide on site and remote operational support in a primarily Microsoft environmentConfigure, install, monitor, support and manage ICT environments, contributing to project deliverables as requiredProvide Tier 1 and Tier 1.5 technical support, investigating and diagnosing incidents, taking remedial action and escalating accurately where neededPrioritise and manage your own workflow to meet deadlines and agreed service levelsApply IT service management processes and workplace health and safety standardsDevelop and maintain ICT documentation, knowledge base articles, and support proceduresProvide practical guidance to end users on desktop environments and applicationsMentor colleagues in delivering high quality ICT supportWe're looking for a Senior Technical Officer to join a busy,



customer focused technical services team supporting a large enterprise Microsoft environment.This is a great opportunity for an experienced ICT support professional who enjoys hands on troubleshooting, mentoring junior staff, and contributing to a positive, people first workplace culture.About the roleAs Senior Technical Officer, you'll enhance operational capability across the business by providing technical advice, troubleshooting, and hands on support in a primarily Microsoft environment.
You'll support sites both on site and remotely, contribute to project deliverables, and help maintain reliable end user computing services within a customer focused service centre.The role covers Tier 1 and 2 support, incident triage and escalation, ICT configuration and monitoring, technical documentation, and end user training.Key responsibilitiesProvide on site and remote operational support in a primarily Microsoft environmentConfigure, install, monitor, support and manage ICT environments, contributing to project deliverables as requiredProvide Tier 1 and Tier 1.5 technical support, investigating and diagnosing incidents,



taking remedial action and escalating accurately where neededPrioritise and manage your own workflow to meet deadlines and agreed service levelsApply IT service management processes and workplace health and safety standardsDevelop and maintain ICT documentation, knowledge base articles, and support proceduresProvide practical guidance to end users on desktop environments and applicationsMentor colleagues in delivering high quality ICT supportAbout youThe successful applicant will display the following skills, experience and attributes.Demonstrated technical expertise in the configuration, monitoring and management of ICT environments across one or more technical domainsProven experience delivering high quality ICT support, managing workloads and prioritising tasks with limited supervisionA track record of resolving ICT related problems within agreed service levelsStrong interpersonal and communication skills, with the ability to mentor junior staff and support a positive team cultureWell developed written communication skills, including preparing documentation, work instructions and technical reportsExperience with, or the ability to quickly learn, ServiceNow and ITIL based service management processesA genuine interest in staying current with emerging ICT technologiesTechnical requirementsExperience supporting enterprise Microsoft Windows desktop and end user computing environmentsICT configuration, installation, monitoring and management using endpoint configuration toolsTier 1 and Tier 2 incident investigation, diagnosis, remediation and escalationExperience with ServiceNow and ITIL based IT service managementAbility to develop technical documentation and provide user training
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📌 Ict Support Officer (Brisbane)
🏢 empire group
📍 Brisbane