Administration Brisbane Contract or Temp Icon GroupAt Icon, what you do matters.
Join a purpose driven healthcare organisation where your work supports patients, clinicians and communities every day.We are seeking a Customer Service Officer to join our Accounts Receivable team at Icon Group in South Brisbane.
This is an inbound customer focused role that combines strong communication skills with accurate administration, rather than a traditional collections or debt recovery position.
No sales calls and no cold-calls either!
About the roleYou will be the first point of contact for billing and payment enquiries, delivering professional, responsive service while supporting accurate and timely accounts receivable outcomes.
This is a 12-month contract position working full time hours Monday to Friday.What you will doRespond to a high volume of inbound phone and email enquiries with a first contact resolution mindset (up to 100 calls a day in our busy periods)Resolve invoice and payment queries clearly and professionallyMaintain accurate customer and payment records across AR systemsBuild trusted relationships with internal teams and external customersHandle sensitive conversations with care,



integrity and confidenceContribute to continuous improvement and a positive team cultureWhat you will bringStrong customer service and verbal communication skillsExperience in administration, customer service or finance support rolesConfidence handling sensitive or complex customer enquiriesSolid computer skills and attention to detailA collaborative mindset aligned to Icon's values of Connect, Nurture and On-PurposePrior experience working in an inbound customer service environment, or prior healthcare industry experience, would be beneficial, but not compulsoryWhy join IconPurpose led work that makes a real impact at scaleA supportive, values driven team environmentOpportunities to learn, grow and build a meaningful career in healthcareIf you are energised by helping others and want to be part of a team delivering exceptional care behind the scenes, we would love to hear from you.Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees.
We encourage applications from all diverse backgrounds.
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📌 Customer Service Officer - Inbound (Brisbane)
🏢 Icon Group
📍 Brisbane