AO3 Customer Experience Officers (Full Time)$77,355 - $77,355 a yearPermanentHybridInbound customer service (Multiple Roles)12 month Fixed-term contracts with opportunities to extendCommence 21 SeptemberThe Residential Tenancies Authority (RTA) is a state government statutory body that helps make renting work for everyone.
They provide tenancy information and support, bond management, dispute resolution, compliance and enforcement, and education services.We are seeking multiple Customer Experience Officers to support our Customer Experience division in providing a high level of customer service to a range of stakeholders within the Queensland rental market.The role of the Customer Experience Officer involves working across several disciplines and functions to ensure the RTA continues to deliver a high-quality service to the community.
These roles will be within the Contact Centre in a high-volume service environment.We have multiple fixed-term, full time vacancies available, with all roles located in the Brisbane CBD.What we offer is:The flexibility to work from home up to 60% of the time once approved after approximately 3 monthsBeautifully designed offices at Midtown Centre on Mary St, Brisbane CBDA rewarding role with long-term professional development opportunitiesA highly supportive culture that values diversity and inclusion while contributing to team successRosters working between 8.30am and 5.00pm, Monday to FridayAn attractive base salary and superannuation commencing at $77,355 per annum plus *****% superannuation.
These fixed-term roles will accrue personal and annual leave benefitsAn employee health & wellbeing program and reward and recognition program.What you bring to the role:A genuine passion for providing exceptional customer service in every interactionThe ability to work with a range of customer queries and provide information in line with customer needs while meeting our policies and legislationHigh levels of reliability and accountability while working in a structured high-volume environment.Exceptional attention to detail and commitment to quality outcomesStrong interpersonal skills including the ability to navigate sensitive and complex situations with empathy and discretion while remaining resilient.Excellent active listening skills to effectively identify and respond to customer needs and to identify solutions in line with legislation and policy as requiredPersonal drive and motivation with a commitment to receiving and providing constructive feedback to achieve results through a commitment to personal development and continuous learningHighly developed written and verbal communication skillsExperience working in a high-volume contact centre environment will be highly regardedThe ability to work effectively as part of a team, contributing to shared goals through collaboration, accountability, knowledge sharing, and a customer-focused mindsetPlease note: Due to training and learning consolidation, leave within the first -3-4 months of employment is very limited, including across the September school holidays.Pre-employment checks, including an Australian Criminal History check, will be undertaken on applicants prior to any offers of employment.The RTA is committed to building an inclusive and diverse workforce that reflects the community they serve and actively encourages applications from diverse backgrounds.Applications close on Monday, 17 August ****.
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