people2people – Sydney Western Suburbs NSW
Are you a service technician looking to step off the tools and into a leadership role?
Or perhaps you're an administrator or coordinator in a smaller fire services business who's been wearing multiple hats and knows you're ready for the next step in your career?
If you're looking for an opportunity where you'll be supported, mentored and given the chance to grow, this could be the role you've been waiting for.
We're partnering with a well-established industry leader seeking an Operational Account Manager to join their Sydney team.
This is an opportunity to move into a leadership role where you'll work closely with clients, support field teams and play a key part in service delivery across a portfolio of major contracts.
Importantly, we're not looking for someone who knows everything from day one.
We're looking for someone with the right attitude, strong communication skills and the ability to build credibility with technicians and customers alike.
The Opportunity
Reporting to an experienced Service Delivery Manager, you'll be responsible for supporting service operations across a portfolio of key accounts.
You'll work closely with a team of field technicians across fire and sprinkler services, ensuring customers receive exceptional service while supporting operational performance, compliance and safety outcomes.
This is a hands-on role where you'll be involved in client meetings, operational reviews, service reporting and team leadership, while receiving ongoing mentoring and development from a highly supportive manager who remains actively involved with both customers and technicians.
What You'll Be Doing
Managing day-to-day service delivery across key customer accounts
Building strong relationships with clients and acting as a key operational contact
Supporting and leading field service technicians
Attending customer, operational and sales meetings




Reviewing service reports and identifying opportunities for improvement
Monitoring contract performance and service KPIs
Supporting resource planning and team productivity
Promoting a strong safety and compliance culture
Assisting with customer issues, escalations and service improvement initiatives
Working alongside leadership to identify account growth opportunities
About You
We're open to a variety of backgrounds, including:
Fire industry technicians ready to move into leadership
HVAC or mechanical services professionals with some exposure to fire services
Service supervisors, coordinators or team leaders
Administrators from smaller businesses who have been heavily involved in operations and customer management
Candidates from essential services, facilities management or technical service environments
Account Managers looking to expand into operational leadership
You'll succeed in this role if you can confidently communicate with technicians, build strong customer relationships and enjoy balancing people, operations and problem-solving.
Highly Regarded
Fire industry experience
Knowledge of AS****
Experience operating or understanding fire panels
Exposure to service and maintenance environments
Understanding of compliance-driven industries
Why Join?
Salary offering up to $120,000 + Super + Car Allowance and Tools of Trade
Step into leadership without needing to have done the exact role before
Ongoing mentorship and development from an experienced manager who is committed to helping you succeed
Flexible and hybrid working arrangements that support work-life balance
Exposure to major contracts and high-profile accounts
Join a business with a strong team culture and supportive leadership
Opportunity to work closely with both customers and field teams, giving you genuine influence over operational outcomes
Long-term career progression within a secure and growing organisation
Be part of a team where leaders remain hands-on, approachable and invested in their people
#J-*****-Ljbffr

📌 Operational Account Manager (New South Wales)
🏢 People2People
📍 New South Wales