Access Community Housing Company Ltd – Cairns QLDWe're Growing.
Join Us and Be Part of the Change.Access Community Housing Company (ACHC)is thelargestcommunity housing provider in Cairns — and we're only getting bigger.
With more than700 homesand1,300 tenants, we deliver housing with purpose, equity, and compassion.
We're not just offering a job — we're offering a career with meaning.As we grow, we're calling on experiencedAdministration Officer / Customer Services Officer who wants more than just another administration job — you want to use your skills to create lasting change for vulnerable people across our community.Why This Role Matters:We don't just manage properties — we change lives.
At ACHC, you'll manage all customer enquiries with heart and professionalism, ensuring every tenant feels respected, supported, and secure in their home.What You'll Be Doing:Triage and action customer enquiries – phone, reception, emails providing comprehensive support and maintaining a high level of customer satisfaction.Diagnose and process responsive repair requests and elevate complex responsive repairs to Housing Officer.Provide key management.Basix system - maintain accurate records – contact logs, work/purchase orders, new customer details, new property details, sign up packs, mail outs, bulk SMS, referrals, incoming/outgoing mail.Administrative support, including document management,



meeting agendas and minutes and data entry tasks.What We're Looking For:You know housing — and you understand peopleYou've worked in customer service for years — and you genuinely care about helping peopleYou're a clear communicator — a good listener who can stay calm and get to the heart of the issueYou can juggle competing priorities and still keep the details rightYou're confident using systems, writing emails, logging cases — and doing it all with accuracyYou're adaptable, reliable, and bring empathy to every interactionYou're ready for challenging work — because making a difference is what drives youWhy Join ACHC?
Competitive Salary+ Not-for-Profit Salary Packaging (up to $15,900 tax-free)Flexible Work Optionsand generous leave to support work-life balanceCareer Growth: Professional development funding and real career pathwaysSupportive Culture: A tight-knit team where your voice is heardEmployee Assistance Program: Because we support you, tooMake a Real Impact— every single dayThis position is a full time permanent position.Applications close of business on 29 July ****.All candidates must be willing to undergo a national police check and BlueCard.This is your chance to do real work with real purpose.
ACHC is growing — and you should be part of it.
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📌 Customer Service Officer (Queensland)
🏢 Access Community Housing Company
📍 Queensland