Work Pattern: Monday to Friday – start time to be discussed with successful candidate + on call support (critical issues) on rotational rosterAbout the RoleWe are seeking a customer-focused and motivated Service Desk Analyst to join our IT team based in Brighton, Tasmania.
This role is ideal for someone who enjoys problem-solving, helping others, and working in a fast-paced environment supporting a large national business.You will be the first point of contact for over 1,000 users across 60 sites throughout Australia, providing technical support and ensuring incidents and requests are managed effectively through our IT Service Management (ITSM) platform.
Working alongside our Infrastructure, Applications, and Data & Analytics teams, you'll play a critical role in keeping our business connected and operational.As our operations run 24/7, participation in an after-hours support roster for critical business issues is required.Key ResponsibilitiesProvide first and second-level IT support to users across AustraliaRespond to support requests received via phone, email, service portal, and face-to-face interactionsAnalyse, categorise, prioritise, and resolve incidents and service requestsEscalate complex issues to specialist teams when requiredManage and maintain user accounts and permissionsSupport desktops, laptops, printers, mobile devices,



and network connectivity issuesMaintain accurate documentation and ticket updates within the ITSM systemWork towards agreed service levels and key performance indicatorsDeliver outstanding customer service and technical support experiencesExperience managing workloads against Service Level Agreements (SLAs)User account administration experience within Active Directory and business applicationsStrong knowledge of Microsoft 365 in a corporate environmentExperience supporting desktop devices, printers, and network connectivityKnowledge of mobile device management platforms and telecommunications asset managementStrong troubleshooting and application support skillsAbility to complete pre-employment checks, including a criminal history checkFull Australian working rightsDesirable Qualifications & ExperiencePrevious Level 1 or Level 2 Service Desk experience using an ITSM platformMicrosoft certifications or equivalent industry qualificationsTertiary qualifications in Information Technology or a related fieldExperience within the transport and logistics industryExperience with:Microsoft 365SharePointActive DirectoryTIPT systemsApple DEPWhy Join Us?
Work with modern technologies across a national businessGain exposure to a diverse IT environmentCareer development and learning opportunitiesSupportive team culture with experienced IT professionals40% Discount with Ringers Western when shopping online15% Discount on Bridgestone TyresReferral Bonuses for successful sharing a positive candidate
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📌 Service Desk Engineer (Hobart)
🏢 Lindsay Australia
📍 Hobart