To provide quality customer service and information to clients and assist in the day to day operation of the Biloela Office.
About Us
Banana Shire is situated in Central Queensland, Australia located 120 km west of the growing industrial city and port of Gladstone - and an easy drive to the city of Rockhampton.
Our population is approximately 15,000 people spread over 28,577 square kilometres.
Major industries in the area include Coal Mining, Power Generation, Beef Production, dryland cropping and irrigation such as Lucerne and Cotton.
DUTIES AND RESPONSIBILITIES
Provide accurate, timely and appropriate information and assistance to customers in all aspects of Council operations including tourist information without referral where possible
Respond promptly and professionally to incoming phone calls
Respond promptly and professionally to customers at the counter
Process customer service requests, complaints, general enquiries and transactions
Accurately receive, receipt and process applications and provide information for various Council Departments and initiate action as required
Actively contribute to the ongoing development of Customer Service standards and strategies to demonstrate continuous improvement and best practice in customer service delivery
Actively participate to the continuous improvement of the Moura Office
Contribute to the promotion of the image of the Council and the maximisation of good public relations
Liaise with clients, other Council staff, the public,



consultants, utility and government authorities in the performance of duties including providing and obtaining information
Undertake routine administrative tasks as required by the position e.g. timesheets
Assist senior staff to continuously improve work processes and develop recent practices as required
Participate in training, exercises and response to disaster management and recovery as required
Undertake other relevant duties as directed, consistent with skills, competence and training.
QUALIFICATIONS, EDUCATION AND LICENCE REQUIREMENTS
Compulsory
Qualifications in relevant customer service or business administration considered highly desirable.
ABILITIES, SKILLS AND KNOWLEDGE REQUIRED
Compulsory
Demonstrated experience in a customer focused role
Demonstrated high level customer service and interpersonal skills
Proven telephone skills, preferably with experience in high call volumes
Proven ability to work effectively in a team environment, handle cash, meet deadlines, maintain confidentiality and establish work priorities
Sound negotiation and conflict resolution skills and the ability to work under pressure when dealing with difficult customers in stressful situations
Excellent understanding of and commitment to EEO and WHS principles and practices.
High standard of keyboard accuracy and computer skills including word processing, and database software.
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📌 Customer Service Officer (Brisbane)
🏢 Banana Shire Council
📍 Brisbane