Coldbuster Floor Heating – Frenchs Forest NSWColdbuster Floor Heating is a vibrant, dynamic, family-owned and operated business operating throughout Australia.
Located in a comfortable office/warehouse in Frenchs Forest, we pride ourselves on our excellent reputation and running a team with dedication, friendliness and professionalism.We are seeking 2 passionate and highly organised Client Success Managers to join our vibrant and hard-working team and help us further manage our existing business:to work alongside an existing CSM to manage our Builder clientsto solely manage our Tradie clients, including electricians, plumbers, water proofers, small builders, etc.We wantenthusiastic candidateslooking for a long-term career within a caring environment.Reporting to the Managing Director and Operations Manager, these roles will be crucial to helping the business achieve its ambitious growth plans.
The successful applicants will be driven to achieve the best outcomes for both clients and the business and maintain our exceptional record of client retention, as well as collaborate with the team on sales and marketing developments.Duties include, but are not limited to the following:Primary – client relationship and growth functions, including:manage and retain existing account relationships and build strong client engagement and rapport, strongly focussed on retention and upliftfurther grow a business streamprovide ongoing support to and enhance relations with industry clients, including coordinate, schedule and undertake all activities to sell/promote our productsregular contact and meeting with clients in person and via video to foster and grow working relationshipsconduct regular client reviews to ensure clients' needs and requirements are being fulfilledsupport sales and marketing initiatives to identify and develop opportunities to drive growth,



including effectively present and communicate opportunities within our existing client portfolioensure clients are sufficiently supplied with all sales tools and marketing itemsmaximize benefit from CRM and sales/marketing initiativesattend trade shows as required from time-to-time, including on occasional weekendsattend networking events as required from time-to-time, including on occasional mornings/evenings.Secondary - assist with:sales and customer service via telephone, email and walk-in queriesother sales activities as may be requiredmaintaining and continuously improving all systemsspecific tasks/projects for Management from time to timerelieving other staff positions when requiredany other tasks requested or typical in a business of this typebeing adaptable to get all and any other jobs done as may be requested or otherwise.Requirements:driven by results, with the personal drive to forge growth and success for the businessenjoys building long term client relationships through regular account meetings and helping clients to get the most from our solutions and serviceshas a proven track record building growth and great relationships within trades client portfoliosability to follow tasks through to the end and on timestrong verbal, written and presentation skillsdemonstrated organisation and time management skillsstrong work ethic and eye for detailgenuine willingness to help otherspositive attitude and strong willingness to learn and keep to specific procedurescapability of working both independently and within a team environmentdesire to demonstrate initiative and be proactiveintermediate to advanced Microsoft Office experienceability to pick up new programs and systems quickly and easilyExperience in the building/construction and/or property industries is strongly preferred.These permanent, long-term opportunities are ideal for someone looking to invest in their career within a growing Australian business while working with a supportive and energetic team.If you are available to commence soon, we would love to hear from you.
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📌 Client Success Managers (New South Wales)
🏢 Coldbuster Floor Heating
📍 New South Wales