Supported Independent Living (SIL) Manager
Glow Healthcare Agency - Baulkham Hills NSW
Supported Independent Living (SIL) Manager
Reports To
Chief Operations Manager
Direct Reports
Disability Support Workers
Casual/Agency Staff (as required)
Location
Baulkham Hills NSW, Supported Independent Living (SIL) residences and administrative offices
Position Summary
The SIL Manager is responsible for the overall leadership, coordination, and operational management of a Supported Independent Living (SIL) service unit.
This role ensures the delivery of high-quality, person-centred supports aligned with NDIS Practice Standards, organisational policies, and individual participant goals.
The SIL Manager oversees staffing, rostering, compliance, participant wellbeing, restrictive practices, and collaboration with multidisciplinary stakeholders to ensure safe, effective, and sustainable service delivery.
Key Responsibilities
1. Service Delivery & Participant Outcomes
Ensure delivery of person-centred supports aligned with participant goals and NDIS plans
Promote independence, dignity of risk, and choice and control for participants
Monitor participant outcomes and adjust support strategies as required
Ensure documentation (progress notes, incident reports, care plans) is accurate and compliant
Lead continuous improvement initiatives within the SIL service
2. Development of Roster of Care (Master & Operational)Master Roster Development
Design and maintain a Master Roster of Care that reflects:
Participant funding levels and support ratios
SIL quotes and service agreements
Participant routines, preferences, and behavioural support needs
Ensure alignment with NDIS pricing arrangements and organisational budgets
Regularly review the Master Roster in line with funding utilisation and participant plan changes
Operational Roster Implementation
Translate the Master Roster into operational/weekly rosters
Adjust rosters dynamically to respond to:
Participant needs and changes in support requirements
Staff availability, leave, and unplanned absences
Ensure continuity of care and minimal disruption to participants
Monitor roster efficiency, overtime, and agency usage
3. Workforce Planning & Rostering
Lead rostering processes using workforce management systems
Manage staff availability, leave planning, and shift allocations
Minimise reliance on casual or agency staff while maintaining safe staffing levels
Approve timesheets and monitor labour costs against budget
Ensure compliance with SCHADS Award, Fair Work requirements, and organisational policies
4. Funding Management, Monitoring & Reviews
Monitor and manage participant funding utilisation in line with approved NDIS plans




Ensure supports delivered align with funded supports, service agreements, and SIL quotes
Track expenditure against budgets to prevent underutilisation or overspend of funds
Analyse financial performance of each SIL house, including:
Staffing cost vs revenue
Ratio compliance vs funding
Agency usage impact
Collaborate with Finance and Plan Management teams to reconcile billing and service delivery
Identify risks related to funding shortfalls or inefficienciesAdjust rosters and support models to remain within funded limits while maintaining quality care
Escalate funding gaps or sustainability risks to senior management
Plan Reviews & Reassessments
Prepare detailed reports and evidence for NDIS plan reviews, including:
Progress against goals
Support needs and risks
Justification for continuation or increase of supports
Contribute to reassessment processes (e.g., SIL reviews, change in circumstances)
Liaise with Support Coordinators and families to advocate for appropriate funding levels
5. Restrictive Practices & Behaviour Support
Ensure all restrictive practices comply with: NDIS Quality and Safeguards Commission requirements State/Territory authorisation processes
Oversee implementation of Behaviour Support Plans (BSPs)
Monitor and report on use of restrictive practices (e.g., environmental, physical, chemical)
Ensure all practices are: Least restrictive, Time-limited, Regularly reviewed
Coordinate data collection and reporting for behaviour support practitioners
Provide staff training and coaching in positive behaviour support strategies
Lead incident reviews and ensure appropriate follow-up actions
6. Multidisciplinary Team Collaboration
Coordinate and lead multidisciplinary team (MDT) meetings involving:
Allied Health Professionals (OTs, Speech Pathologists, Psychologists)
Families/Guardians
Ensure clear communication of participant goals, risks, and support strategies
Track and follow up on action items from MDT meetings
Advocate for participant needs and service improvements
Facilitate case reviews and escalation of complex matters
7. Referral, Intake & Onboarding of New Participants
Manage referral processes in collaboration with intake teams
Assess suitability of referrals for SIL services (capacity, compatibility, risk, funding adequacy)
Participate in intake assessments and transition planning




Evaluate financial viability of new placements within existing house models
Onboarding
Coordinate onboarding processes, including:
Development of individual support plans
Risk assessments and care documentation
Staff briefings and participant-specific training
Alignment of roster of care with participant funding
Ensure smooth transition into the SIL environment with minimal disruption
Engage with participants, families, and stakeholders to establish expectations and rapport
Provide leadership, supervision, and performance management to staff
Conduct regular team meetings, supervision sessions, and performance reviews
Support staff development through coaching and training
Foster a positive, inclusive, and accountable team culture
Manage employee relations issues in collaboration with HR
Ensure staff compliance with mandatory training and competencies
9. Quality, Compliance & Risk Management
Ensure compliance with:
NDIS Practice Standards
Work Health & Safety (WHS) legislation
Organisational policies and procedures
Oversee incident management and reporting
Conduct audits and participate in external audits
Identify risks and implement mitigation strategies
Ensure secure environments for participants and staff
Monitor service budgets, staffing costs, and resource allocation
Ensure efficient use of funding within participant plans
Align roster structures with financial sustainability targets
Identify cost‐saving opportunities while maintaining quality care
Contribute to service growth and occupancy planning
Relevant qualification in Disability, Community Services, Nursing, or related field
Demonstrated experience in SIL or disability service management
Strong understanding of NDIS Practice Standards and Quality Indicators
Proven experience in rostering and funding management
Knowledge of restrictive practices and behaviour support frameworks
Strong financial and analytical skills in service delivery contexts
Proven leadership and team management experience
Minimum of 2 years of experience in a managerial role as SIL Manager
Experience managing complex behaviours and high‐support participants
Knowledge of SCHADS Award and workforce compliance
Experience with rostering and financial management systems
Key Performance Indicators (KPIs)
Participant outcomes and satisfaction
Compliance with NDIS standards and audit results
Effective roster and funding utilisation
Budget adherence and financial sustainability of SIL houses
Reduction in incidents and restrictive practices
Staff retention, engagement, and performance
Successful onboarding and funding alignment of new participants
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📌 Supported Independent Living (Sil) Manager (New South Wales)
🏢 Glow Healthcare Agency
📍 New South Wales