Lead with Heart.
Manage with Purpose.
Create Spaces ThatFeel Like Home.
Permanent full time position based in Nowra.
Leada vibrant residential aged care home where every day is about creating asense of belonging for residents
Belongto a values-driven team that puts kindness, optimism, and connection atthe heart of everything we do
Managea well-resourced home with the support of a centralised team to enable youto do your best work
Enjoybenefits including a performance related short-term incentive, NFP salarypackaging, employee discount program, birthday and wellbeing leave.
About the roleAs Manager ofResidential Services at Clelland Lodge Residential Care in Nowra, you will ensure our 123 bed home delivershigh-quality, person-centred care to our residents that honours their dignity,preferences and individual stories.
You will:
Oversee all site operations including budgets, workforce, and service delivery to ensure seamless, high-quality care
Lead quality and compliance activities to enable person-centred care that honours each resident's dignity, preferences and needs
Inspire, mentor and manage a multidisciplinary team fostering a positive workplace culture built on respect and collaboration
Build strong relationships with residents, families, and external stakeholders through compassionate, transparent communication
Champion a culture of continuous improvement as we strive to be better and meet the changing needs of residents
Manage financial performance while never compromising on care excellence
Leverage the expertise of our central team to ensure full compliance with the Aged Care Act ****,



Quality Standards, and all regulatory requirements.
About youYou are acompassionate, strategic leader with proven aged care management experience whobelieves in creating spaces where people truly belong and:
Relevant qualifications in Health, Nursing or Management
Demonstrated experience in Residential Aged Care (RAC) Management or senior clinical leadership positions
Experience leading large multidisciplinary teams including managers, team leaders, clinical, care and support teams
Strong working knowledge of the Aged Care Quality Standards, legislation, and contemporary clinical practices
Demonstrated success in financial management and operational planning
Exceptional communication skills with the ability to connect authentically with residents, families, and employees
Emotionally intelligent, resilient, and able to navigate complex situations with empathy and professionalism
Committed to upholding our values and supporting a positive workplace culture.
About usFor almost 90 years,Fresh Hope Communities has been more than a provider, we've been a place wherebelonging is cultivated and every space feels like home.
Our services spanretirement living, residential aged care, respite, and conference and outdooradventure experiences for school and community groups.
We don't just say wecare, we live it.
Our values frame everything we do, from the way we supportour residents to how we nurture our team.
You'll be part of an organisationwhere your work truly matters and where creating spaces of belonging is ourshared purpose.
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📌 Manager Residential Services (Nowra)
🏢 Fresh Hope
📍 Nowra