Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Ready to take your career global?
Make your mark at one of the biggest names in payments.
We're looking for Client Support Agents to join our ever evolving Technical Support team and help shape the future of global commerce.About The RoleDo you enjoy helping people, solving problems, and learning new technology?
Join Sentral, Australia's leading school management platform, and play a key role in delivering exceptional support to educators and school communities.As a Client Support Agent, you'll provide first and second-level support, troubleshoot technical issues, build strong customer relationships, and help schools get the most value from our software.SalaryThe full time equivalent salary range for this position is AUD $75,000 - $80,000 per annum, plus superannuation.We are currently recruiting for two part-time positions, each working approximately 22.5 hours per week.
The available shifts are:7:30am - 12:00pm, Monday to Friday2:00pm - 7:00pm,



Monday to FridayThe salary for each part-time role will be paid on a pro-rata basis, according to the hours worked.What You'll OwnDeliver support via phone, email, tickets, and online meetingsTroubleshoot and resolve software and technical issuesGuide customers through system setup and usageBuild trusted relationships with school users and administratorsEscalate complex issues and collaborate with senior support team membersManage support tickets to meet service levels and customer satisfaction targetsContribute to knowledge-sharing, self-help resources, and process improvementsWork closely with colleagues to enhance the customer experienceWhat You'll Bring2+ years' experience in customer service, help desk, or software supportStrong troubleshooting, problem-solving, and analytical skillsExcellent verbal and written communication skillsAbility to manage multiple priorities and work independentlyCustomer-focused, solutions-driven mindsetPassion for technology and learning new systemsExperience with cloud-based applications and web technologiesUnderstanding of customer service best practices and SLAsIt's a Bonus if You HaveExperience in Education, EdTech, or supporting schoolsKnowledge of SQL, debugging tools,



or ITIL principlesUnderstanding of SDLC and web-based applicationsDiploma or qualification in IT, Networking, or a related fieldFamiliarity with Sentral or other school management systemsAbout The TeamOur inclusive and global teams win together every day.
We're proud to have the best minds in the industry, who you can learn from as you grow your career.
The people, the energy, the connections - it's unmatched.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team.
We're curious and innovative - always finding better ways to deliver impact.
We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.Does this sound like you?
Then you sound like a Globalpayer.
#LI-HYBRiDGlobal Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
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📌 Client Support Agent (New South Wales)
🏢 Global Payments
📍 New South Wales