Frontline Support Services is seeking a dedicated and experienced Case Manager to join our team in Cairns, QLD.
This is a subcontracting role (ABN required), offering an prospect to make a meaningful impact in the lives of children, young people, and families within our community.As a Case Manager, you will play a key role in coordinating and delivering essential support services to vulnerable individuals and families while working collaboratively within a supportive and professional team environment.Key ResponsibilitiesConduct comprehensive assessments to identify client needs and develop tailored support plansCoordinate a range of support services, including referrals, advocacy, practical assistance, and stakeholder engagementAdvocate on behalf of clients to ensure appropriate supports and resources are accessedWork collaboratively with internal teams and external stakeholders to deliver holistic, client-focused careMaintain accurate and detailed case notes and documentation in line with organisational policies and compliance requirementsParticipate in regular supervision, team meetings, and ongoing professional developmentParticipate in an afterhours on-call roster shared within the case management teamAbout YouA relevant tertiary qualification in Social Work, Psychology, Human Services,



or a related field (or currently enrolled)Minimum 2 years' experience in a Case Management or similar role within the community services sectorStrong interpersonal and communication skills with the ability to build rapport and professional relationshipsDemonstrated ability to manage complex situations and apply critical thinking and problem-solving skillsKnowledge of child protection legislation, reporting obligations, and trauma-informed practiceAbility to work collaboratively within a multidisciplinary environmentExcellent organisational and time management skills with the ability to manage a varied caseloadCurrent driver's licence, valid Blue Card, Yellow Card/NDIS Worker Screening, and ABNWhat We OfferOngoing training and professional development opportunitiesSupportive leadership and team cultureOpportunities for career growth and leadership developmentThe opportunity to make a genuine difference within the Cairns communityAbout UsFrontline Support Services is committed to empowering vulnerable children, young people, and families across the Cairns region.
We take a holistic and strengths-based approach, working collaboratively with community stakeholders to provide meaningful and sustainable support outcomes.Our team is passionate about creating positive change and supporting individuals to thrive within their communities.
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📌 Case Manager (Abn) (Queensland)
🏢 Frontline Support Services
📍 Queensland