Daraco I.T. Services is a leading Australian IT Managed Services provider dedicated to leveraging cutting-edge technology to enhance organizational efficiency, capacity, functionality, and security.
As a comprehensive ICT provider, we specialize in delivering a full range of managed and secure IT and telecommunication services across Australia and New Zealand, making Daraco the ideal choice for any company's IT needs.
We are currently in an exciting phase of growth and expansion, offering numerous career opportunities for our staff.
Our collaborative culture ensures that we work together to achieve the best outcomes for our clients.
At Daraco, we value community involvement and support multiple charities.
Our employees are part of the Daraco family, and we celebrate staff birthdays, hold regular team lunches, and organize team-building events throughout the year.
We are committed to the professional development of our staff, providing performance reviews, setting development goals, and assisting with obtaining relevant industry certifications.
About the Company
Daraco I.T. Services is a leading Australian IT Managed Services provider dedicated to leveraging cutting-edge technology to enhance organizational efficiency, capacity, functionality, and security.
As a comprehensive ICT provider, we specialize in delivering a full range of managed and secure IT and telecommunication services across Australia and New Zealand, making Daraco the ideal choice for any company's IT needs.
We are currently in an exciting phase of growth and expansion, offering numerous career opportunities for our staff.
Our team-oriented culture ensures that we work together to achieve the best outcomes for our clients.
At Daraco, we value community involvement and support multiple charities.




Our employees are part of the Daraco family, and we celebrate staff birthdays, hold regular team lunches, and organize team-building events throughout the year.
We are committed to the professional development of our staff, providing performance reviews, setting development goals, and assisting with obtaining relevant industry certifications.
About the role
You will be responsible for providing support to a number of managed services customers, as well as other assigned service desk related tasks and working with specialist Senior Engineers.
Management of assigned IT Service Desk tickets, prioritising and sharing tickets with other IT employees when necessary
Help the team with ensuring the security of the network and the uptime of servers and systems
Provide remote support of servers, desktops, applications, and cloud services in Microsoft-based environments
Work with Intune and M365 cloud technologies – SharePoint, OneDrive, and Teams
Attend scheduled onsite bookings with clients to execute preventative maintenance on end-user devices and IT infrastructure
Assist with configuring, troubleshooting and remediation of issues with firewalls, network switches, virtual infrastructure as well as ensuring monitoring is in place
Assess the impact of technical changes and manage implementation if appropriate
Support, configure or deploy end-user devices/operating systems/applications




Incident Management – Participate with incident management working with the team to resolve incidents within SLAs and effective communication is provided
Skills & experience
Minimum of two (2) years relevant experience either in a similar role working with a managed services provider or in a Microsoft Windows-based environment
Expert knowledge of Microsoft desktop applications – current Microsoft Windows and Office versions, including current MS certification
Experiencesupporting Mac devices, including mobile devices
Understanding of M365 solutions and migration and support experience
Microsoft Modern Work - experience with Teams, SharePoint, OneDrive, and Intune
Teams Voice including Teams room and resourcing is desirable
Experience in Azure administration is highly desirable
Basic understanding of networking technologies such as TCP/IP, DNS, DHCP, routing/subnetting, Wi-Fi and firewall technologies
CISCO/Juniper/Aruba/Fortigate networking hardware is highly desirable
Working knowledge of virtualised server environments, including Hyper-V, Azure
Relevant industry university/tertiary qualification or equivalent in data networking /IT/ computer studies is desirable
Experience with ConnectWise or similar ticketing system
Excellent technical diagnostics and resolution skills
Benefits & culture
An amazing place to work with a great team culture and huge customer environment opportunities
High exposure to the latest and a wide range of enterprise-grade technologies
Aculture of continuous learning and development
Working within a supportive team - collaborative, friendly and energetic
Located in Castle Hill with offices also in the CBD and around Australia and New Zealand
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📌 Level 2 - Managed Services Engineer (New South Wales)
🏢 Daraco IT Services
📍 New South Wales