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About the Opportunity
We are seeking an experienced and client-focused Program Coordinator (APS6) to support a national mental health service delivering critical programs to veterans and their families.
This role plays a key part in coordinating outreach providers and ensuring the delivery of high-quality, accessible mental health services across Australia.
You will work within a collaborative clinical environment, supporting service delivery, stakeholder engagement, and continuous program improvement.
Key Responsibilities
Coordinate and manage outreach program providers, including clinicians and facilitatorsAct as the primary liaison point, providing guidance, onboarding, and ongoing supportMonitor provider performance against quality and safety frameworksManage referrals, stakeholder relationships, and program communicationsRespond to and resolve provider or client concerns and complaintsSupport delivery of group programs, workshops, and community engagement initiativesMaintain accurate provider records and support operational reportingContribute to evaluation, continuous improvement, and service development initiatives




About You
You are a confident and adaptable professional with strong stakeholder management skills and the ability to navigate complex service environments.
You will demonstrate:
Strong communication and interpersonal skillsSound judgement and problem-solving capabilityExperience coordinating programs or service delivery in a clinical or community settingAbility to manage competing priorities and work autonomouslyHigh level of professionalism, integrity, and confidentiality
You must meet one of the following:
Registered Psychologist, Occupational Therapist, or Nurse (AHPRA)Qualified Counsellor with ACA Level 4 registration
Additional requirements:
Working with Children / Vulnerable People clearanceAbility to obtain a Baseline Security Clearance
Why Apply?
Contribute to meaningful outcomes supporting veterans and their familiesWork within a respected national program with robust clinical governanceOpportunity to influence service delivery and program outcomesCollaborative and purpose-driven environment
If you're a motivated professional looking to make a genuine impact in mental health service delivery, we encourage you to apply.
Please note - Only shortlisted candidates with full working rights will be contacted.
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📌 Program Coordinator - Aps6 Level (Townsville)
🏢 Intowork Australia
📍 Townsville