Join a global team where your customer service skills can make a real impact.AtConcentrix, we partner with leading organisations across a range of industries, includingSuperannuation, Banking, Telecommunications, Federal & State Government, and more.
As aCustomer Service Advisor, you'll be the first point of contact for customers, helping them navigate enquiries, resolve issues, and delivering outstanding service with every interaction.If you're passionate about helping people, enjoy problem-solving, and are looking for a long-term career opportunity, we'd love to hear from you.What You'll Be DoingHandling inbound customer enquiries via phone and other communication channelsProviding clear, accurate, and professional informationInvestigating and resolving customer concerns efficientlyBuilding rapport and creating positive customer experiencesUpdating customer records and maintaining accurate documentationWorking as part of a supportive team to achieve service and quality goalsWhat We're Looking ForPrevious customer service experience in a contact centre, retail, hospitality, administration, or other customer-facing environmentStrong communication and active listening skillsA positive attitude and genuine passion for helping peopleAbility to multitask across different systems and applicationsStrong attention to detail and problem-solving skillsResilience and adaptability in a fast-paced environmentAvailability to work a rotating roster where requiredPermanent full-time opportunitiesComprehensive paid training and ongoing developmentCareer progression opportunities within a global organisationSupportive team culture with dedicated leaders and coachingEmployee recognition programs and incentivesModern office environmentAccess to employee wellbeing and assistance programsWork with some of Australia's most recognised brands and government servicesAbout ConcentrixConcentrix Services Pty Ltd is a leading global provider of customer experience solutions and technology services.
With a strong presence in the Asia-Pacific region, we partner with some of the world's most iconic brands to deliver exceptional customer service and drive business growth.
Our values of integrity, innovation and inclusion are at the heart of everything we do.
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms.
As an equal prospect employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities.
Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated.
We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.Applicants must be at least 18 years of age, have full working rights in Australia, and be able to successfully complete any required background, police, or reference checks.
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📌 Customer Service Advisor – Full Time (Gold Coast)
🏢 Concentrix
📍 Gold Coast