AI Appointment Setter / Operations Support
We're looking for a sharp, high-performance AI Appointment Setter & Office Operations Coordinator to play a key role in driving both the quality and volume of sales appointments through our AI-powered outbound telemarketing platform.
This is not a passive admin position.
You'll be responsible for supporting our AI calling systems, overseeing appointment flow, maintaining internal systems, and ensuring our sales pipeline runs smoothly and efficiently.
You'll work closely with our call centre and sales team, helping optimise performance while maintaining high standards across operations and marketing support.
This is a role for someone sharp, switched-on, self-sufficient, and ambitious - someone who thrives in autonomy, moves fast, learns faster, and takes ownership of outcomes.
You'll be working from our Broadbeach office, supporting a agile call centre and sales operation, with exposure to AI tools, marketing systems, and automation platforms.
Key Responsibilities
Monitor and oversee AI-powered outbound calling activity, reviewing calls for quality, consistency, and process adherence
Step in when required — handling callbacks, speaking directly with prospects who request a human, and resolving enquiries or concerns with a high level of customer service




Maintain accurate CRM records, appointment details, and call activity tracking
Manage appointment scheduling and rescheduling to ensure strong calendar flow for the sales team
Actively manage and optimise AI call flows, including adjusting call volumes to maintain consistent booking capacity for sales representatives
Support and continuously improve AI performance through structured feedback, training inputs, and workflow refinement
Assist with call centre operations, campaign coordination, and marketing supportIdentify process gaps and drive system optimisation across CRM, automation, and internal workflows
Coordinate internally across sales, operations, and marketing teams to maintain structure, efficiency, and performance alignment
What We're Looking For
Essential
Previous administration experience
Fast learner with high adaptability
Comfortable working autonomously
Strong organisation and time management skills
Tech-confident and systems-oriented
Experience or exposure to AI tools and digital platforms
Willingness to learn, evolve, and grow with the business
Highly Regarded
Call centre experience
Marketing support experience
CRM/platform experience
Ai automation experience
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📌 Ai Appointment Setter / Operations Support (Gold Coast)
🏢 Eco Elite
📍 Gold Coast