Join a growing Australian business delivering practical, service-led solutions to commercial customers across complex, multi-site environments.Manage complex B2B accounts in a service-led environmentBlend of account growth, retention and operational problem solvingWork across essential products, equipment solutions and customer outcomesAbout the companyA growing national B2B business supplying commercial customers with essential products, equipment and service-led solutions.
The business supports large, multi-site customers where reliability, fast response and account care are critical.About the roleThis is a key customer-facing role managing important accounts across QLD.
You will protect and grow existing relationships, resolve issues quickly and work with internal teams to deliver practical, commercially sound customer outcomes.DutiesManage and grow key commercial customer accountsResolve service, supply and site issues quicklyBuild relationships with contractors and site stakeholdersIdentify product, equipment and solution-led growth opportunitiesProtect retention,



margin and customer satisfactionSkills and experienceKey account or B2B account management experienceStrong customer care, follow-up and problem-solving abilityExperience managing complex or multi-site accountsCommercially aware with robust margin and service disciplineBackground in distribution, equipment, FM, trade or services preferredCultureThe business suits people who care about customers, move quickly and take ownership.
The team values direct communication, accountability and people who bring solutions rather than just raising problems.Company car providedManage important customer relationshipsStrong mix of retention, growth and service deliveryOpportunity to sell broader product and equipment solutionsSupportive but accountable team environmentPlease note that this position is only open to applicants who are currently living in Australia and hold full, ongoing work rights.
For this role, we are unable to consider candidates who require visa sponsorship or are not presently based in Australia.
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📌 Key Account Manager (Brisbane)
🏢 Stone Recruitment
📍 Brisbane