Gold Coast Disability and Youth – Nerang QLDGold Coast Disability and Youth (GCDAY) is a medium sized disability support service specialising in ASD teens and young adults.
We provide self and plan managed NDIS participants with a range of support options including individual support and group programs.
We are an LGBTQIA+ friendly company with strong ties to the community and have a strong passion for inclusion of gender and sexually diverse clients and workers.We are looking to hire an enthusiastic staffing/rostering officer to join our growing team on a permanent basis.
As our staffing department is the first point of contact between our company and both our clients and our worker, we are looking for someone to join who can really embody the company's values.The ideal candidate for this role is someone who understands the needs of people with disabilities and can respond effectively to challenges as they arise.
At GCDAY, our services play a vital role in our clients' lives, and we are committed to ensuring that every shift is completed successfully.
We recognise that our clients' needs can sometimes be complex, and we approach each situation with resilience, sensitivity, and professionalism.Availability:Must be available to work minimum Full Time hours on Monday to Friday from 9:00am to 5:00pm.Your Role:Rostering support workers for one-on-one support,



as well as group programsOrganising meet and greets/Group Trial shifts with new and existing clientsManaging incoming phone and email enquiriesOrganising replacements for workers sick or on leaveWe are looking for someone who can:Maintain excellent a relationship/communication with our Support WorkersSpeak directly with our clients and clients' parents to arrange shiftsMatch our clients with the right Support WorkerWork in a fast paced but relaxed environmentResolve issues/conflict quickly and professionallyBe proactive in following up Support Workers to ensure no shift remains vacantBe friendly and approachableRequirements:High attention to detailExcellent written and verbal communication skillsProblem Solving and Critical Thinking Skills.Professional Phone MannerAbility work under pressure, prioritise your workload, and meet deadlinesAbility to work in an LGBTQIA+ friendly, neurodiverse affirming environment while dealing with gender and sexually diverse clients and workersPrevious rostering in the disability sector experience preferred but not requiredWilling to learn ShiftCare for rostering and schedulingMicrosoft Office Suite (Intermediate)What we offer:Immediate startOpportunity for GrowthPaid training and developmentGreat team of people and positive work culture
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📌 Staffing/Rostering Officer (Gold Coast)
🏢 Gold Coast Disability and Youth
📍 Gold Coast